Clerk - Front Desk

Bally's Interactive; Shreveport (LA); On-site; USD 15,000 - 21,000; Full time

Job summary

Bally's Interactive is seeking a Front Desk Clerk for its Shreveport property to welcome guests, provide information about hotel, casino and dining options, and ensure a seamless arrival experience.

You will handle guest inquiries, resolve issues, and perform daily checklists while maintaining Bally's courtesy standards and safety procedures.

Qualifications

• Hospitality mindset and professional demeanor.
• Clear communication with guests and team members.
• Ability to deliver courteous, accurate information and service.

Responsibilities

• Greet guests enthusiastically and provide information about Bally's facilities and hours.
• Handle guest inquiries and resolve issues to ensure satisfaction.
• Manage cash bank, give correct change, and follow security procedures.

Skills

Hospitality

Communication

Customer Service

Education

High School or better

Technical/other training or better

Job description

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Greet each guest as they arrive with enthusiasm and a smile.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for cash bank, retrieving and returning proper amount to designated area. Giving proper amount of change to guest including even exchange.
• Ensures accommodations meet and exceed guest’s expectations by using proper call back procedures.
• Comply with all department policies/procedures.
• Handles and informs management of customer feedback, encouragements or improvement opportunities.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally'sprograms, promotions, activities and functions.
• Assist in training new Front Desk Clerks as appropriate.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to, fire, crowd control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities andfunctions within the property.
• Must interact with guests and other hotel employees in a courteous, empathetic, and discreet manner.
• Supports and maintains Bally'scourtesy guidelines to guests and employees.
• Perform tasks outlined on daily checklist.
• Performs other duties as assigned.
• Regular attendance in conformance with the standards, which may be established by Bally'sfrom time to time is essential to the successful performance of this position.
• Front Desk Clerks with irregular attendance will be subject to Bally's disciplinary procedures.
• Due to the cyclical nature of the hospitality/entertainment industry, Front Desk Clerks may be required to work varying schedules to reflect the business needs of the property.
• Upon employment, all Front Desk Clerks are required to fully comply with Bally's policies and procedures for the safe and efficient operation of Company facilities.
• Front Desk Clerks who violate Company policies and procedures are subject to disciplinary action.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally exposed to toxic or caustic chemicals and risk of electrical shock.
• Must be able to move freely in a confined area.
• The noise level in the work environment is usually moderate.
• Must be able to work in a smoking environment.

Target Salary Range:

• $13.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Required

Hospitality

Novice

Communication

Novice

Customer Service

Novice

Education

Required

High School or better.

Technical/other training or better.

Experience

Required

High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience.

Licenses & Certifications

Required

LA Alc Compliance Trainer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.