Clerk

Joseph P. Addabbo Family Health Center, Inc.; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Joseph P. Addabbo Family Health Center, Inc. in New York seeks a front desk registration clerk to support patient intake and scheduling in a busy outpatient setting.

Under the Site Manager, you will handle forms, verify insurance, enter data in the Practice Management System, and guide patients through the registration process while maintaining accurate records.

This role requires strong communication, organization, and a patient-centered approach to ensure smooth access to care.

Responsibilities

• Distributes and explains registration forms to help patients complete the process.
• Answers front desk telephone and routes calls appropriately.
• Makes appointments by phone and in person in the Practice Management System.
• Updates patient insurance and demographic information at visits.
• Performs insurance verifications per policy and procedure.
• Collects and files registration forms in the medical chart.
• Assigns chart numbers and prepares medical records.
• Makes copies of documents for the medical chart.
• Enters vital demographic, insurance data and notes in the PMS.
• Determines fee codes based on sliding fee scale and income docs.
• Directs patient payments to cashier for self-pay and co-pays.
• Directs calls to the appropriate clinic area for follow-up.
• Generates the patient identification card.
• Answers questions about clinic services and the registration process.
• Explains payment policies, charges, co-pays, deductibles and hours.
• Directs patients to the correct clinic area for visits.
• Assists in all aspects of the registration process with proper clerical support.
• Follows supervisor's instructions and performs related duties as needed.

Job description

Description

POSITION SUMMARY:

Under the direct Site Manager, clerks working in the front desk registration department are responsible to perform clerical work in support of registration including making appointments and processing patients.

Requirements

• 1. Distributes and explains registration forms assisting patients in the understanding and completion of the registration process.
• 2. Answers front desk telephone.
• 3. Makes appointments by telephone and in person in the Practice Management System (PMS) for adult, pediatrics, dental, obstetrics/gynecology and other clinic appointments.
• 4. Updates information regarding insurance and patient demographics at each visit.
• 5. Performs insurance verifications as per policy and procedure.
• 6. Collects and files registration forms in the medical chart.
• 7. Assign patients a chart number and prepares the medical record.
• 8. Makes copies of all necessary documents to be placed in the medical chart.
• 9. Enters vital demographic, insurance data and relevant notes of each registered patient in the PMS.
• 10. Determines fee code of patients based on sliding fee scale and patient’s income documentation.
• 11. Directs patient payments to clerk/cashier for self-pay cash payments, co-pays, deductibles, etc.
• 12. Directs calls coming to the front desk department to the appropriate clinic department or individual necessary to provide follow-up.
• 13. Generates the patient identification card.
• 14. Answers patient questions about the clinic services and registration process.
• 15. Explains policies of the health center concerning payment of accounts, schedule of charges, co-pays, deductibles, hours of operations, etc.
• 16. Directs the patient to the appropriate clinic area for the patient’s visit.
• 17. Assists the Center and patients in all areas of the registration process ensuring proper clerical support for the completion, follow-up and documentation of patient information.
• 18. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their Supervisor.