Clerk

Joseph P. Addabbo Family Health Center; New York (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

Talentify is seeking a front desk registration clerk to support the registration process across multiple clinics. Under supervision, you will manage patient registrations, collect demographics, verify insurance, and schedule appointments using the Practice Management System.

The role requires strong clerical skills, the ability to follow written and oral instructions, and a willingness to work at a busy front desk environment in New York. Prior clinic experience is preferred.

Qualifications

• H.S. graduate or GED required.
• One year experience in clinic setting preferred.
• Ability to follow written and oral instructions.

Responsibilities

• Distribute and explain registration forms to patients.
• Answer front desk telephone and direct calls to appropriate departments.
• Schedule and confirm appointments for multiple clinics.
• Update patient demographics and insurance information at each visit.
• Verify insurance per policy and procedure.
• File and file registration forms in medical charts.
• Assign chart numbers and prepare medical records.
• Enter demographic, insurance data and notes into the PMS.
• Explain payment policies, co-pays, and charges to patients.
• Assist patients throughout the registration process and support clerical work.

Skills

Customer service

Registration assistance

Data entry

Education

H.S. Graduate or GED Certificate

Tools

Practice Management System (PMS)

Job description

POSITION SUMMARY:

Under the direct Supervision of the Site Manager, clerks working in the front desk registration department are responsible to perform clerical work in support of registration including making appointments and processing patients.

RESPONSIBILITIES

• Distributes and explains registration forms, assisting patients in the understanding and completion of the registration process.
• Answers front desk telephone.
• Makes appointments by telephone and in person in the Practice Management System (PMS) for adult, pediatrics, dental, obstetrics/gynecology and other clinic appointments.
• Updates information regarding insurance and patient demographics at each visit.
• Performs insurance verifications as per policy and procedure.
• Collects and files registration forms in the medical chart.
• Assign patients a chart number and prepares the medical record.
• Makes copies of all necessary documents to be placed in the medical chart.
• Enters vital demographic, insurance data and relevant notes of each registered patient in the PMS.
• Determines fee code of patients based on sliding fee scale and patient’s income documentation.
• Directs patient payments to clerk/cashier for self-pay cash payments, co-pays, deductibles, etc.
• Directs calls coming to the front desk department to the appropriate clinic department or individual necessary to provide follow-up.
• Generates the patient identification card.
• Answers patient questions about the clinic services and registration process.
• Explains policies of the health center concerning payment of accounts, schedule of charges, co-pays, deductibles, hours of operations, etc.
• Directs the patient to the appropriate clinic area for the patient’s visit.
• Assists the Center and patients in all areas of the registration process ensuring proper clerical support for the completion, follow-up and documentation of patient information.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their Supervisor.
• May be required to travel to all site when assigned.

MINIMUM QUALIFICATIONS

• H.S. Graduate or GED Certificate.
• One year experience in Clinic setting preferred
• Ability to follow written and oral instruction