Customer Technical Support Specialist

Adecco US, Inc.; Norristown (Montgomery County); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid time off

Job summary

Adecco US, Inc. in Quakertown, PA is seeking a Customer Technical Support Specialist to assist customers with troubleshooting hardware, software, and equipment. This is primarily a customer service and support role centered on helping customers resolve technical issues.

You will communicate clearly with customers, document steps in the CRM, and work with service technicians to ensure timely resolutions. This is an onsite, day‑time position with growth opportunities in a growing team.

Qualifications

• High school diploma or equivalent required.
• 1–2+ years in customer service, support, or related roles.
• Experience troubleshooting hardware, software, or equipment.

Responsibilities

• Answer inbound customer calls, emails, and chats related to products.
• Troubleshoot basic hardware, software, and equipment issues with customers and technicians.
• Guide customers through solutions and provide product support and guidance.
• Use remote support tools for troubleshooting as needed.
• Coordinate updates to equipment, software, firmware, and hardware.
• Document interactions and resolutions in the CRM.
• Track product issues and work with internal teams toward resolution.

Skills

Customer service

Technical support

Troubleshooting

Effective communication

CRM experience

SAP experience

Microsoft Office (Word, Excel)

Education

High school diploma or equivalent

Tools

CRM

SAP

Microsoft Word

Microsoft Excel

Job description

Customer Technical Support Specialist

Quakertown, PA | $24/hour | 1st Shift | Onsite

About the Role

Adecco is hiring a Customer Technical Support Specialist for a growing team in Quakertown, PA. This is primarily a customer service and support role focused on helping customers troubleshoot specialized equipment, software, and hardware.

You do not need to come from a traditional IT background, but you should have some technical troubleshooting experience and be comfortable working through problems with customers. Experience supporting equipment, technology, or other technical products is a plus.

Schedule

Monday-Friday, 9:00 AM-6:00 PM EST

Pay

$24/hour

Location

Quakertown, PA, onsite

What You’ll Do

• Answer inbound customer calls, emails, and chats related to company products
• Troubleshoot basic hardware, software, and equipment issues with customers and service technicians
• Walk customers through solutions and provide product support and guidance
• Use remote support tools to assist with troubleshooting when needed
• Coordinate equipment, software, firmware, and hardware updates
• Document customer interactions, troubleshooting steps, and resolutions in the CRM
• Track product issues and work with internal teams toward resolution
• Check warranties and orders, coordinate replacement parts, and request technician support when needed
• Provide basic product training and support to customers
• Collect information and prepare basic reports for management
• Work closely with internal departments and external partners to resolve customer concerns

What We’re Looking For

• High school diploma or equivalent
• 1-2+ years of customer service, customer support, technical support, or related experience
• Experience troubleshooting hardware, software, equipment, or other technical products
• Strong verbal and written communication skills
• Patient and professional approach to customer interactions
• Strong problem-solving and critical-thinking skills
• Comfortable explaining technical information to customers with varying levels of technical knowledge
• Strong attention to detail and documentation skills
• Intermediate Microsoft Office skills, including Word and Excel
• Ability to learn new products, systems, and technology
• CRM experience preferred
• SAP experience preferred
• Experience supporting specialized equipment or technology is a plus

Why This Role?

This is a great opportunity for someone who enjoys customer service and problem-solving and has a technical background. You’ll support specialized products and technology while working directly with customers and service partners to help resolve issues.

If you have strong customer service skills, enjoy troubleshooting, and are comfortable learning technical products,

Pay Details

$24.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.