Clerical Support

California Department of Industrial Relations; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

California Department of Industrial Relations in Los Angeles seeks a clerical support specialist for the Retaliation Complaint Investigation (RCI) program to provide intake, data entry, docketing, and correspondence duties.

This role requires precise data handling in CalAtlas (Salesforce) and IMIS, strong customer service, and bilingual Spanish preferred. On-site position with standard office hours.

Qualifications

• Ability to perform data entry with accuracy.
• Strong telephone and email handling skills.
• Bilingual in Spanish preferred.

Responsibilities

• Handle intake and data entry of retaliation claims from multiple channels.
• Input case information into CalAtlas (Salesforce) and IMIS.
• Docket cases, scan and upload documents, process letters of rejections.
• Respond to inquiries via phone and email; manage Public Information Duty (PID).
• Maintain and purge case files; assist with PRA requests and supplies ordering.

Skills

Data entry

Customer service

Bilingual Spanish

Tools

Salesforce (CalAtlas)

IMIS database

Job description

Job Description And Duties

Under the direction of a Deputy Labor Commissioner Supervisor or designee, the incumbent performs a wide variety of clerical duties within the Retaliation Complaint Investigation (RCI) program to provide timely and accurate support to the program. In addition to overall clerical operations, the incumbent is responsible for intake and data entry of all retaliation claims received via referral from state of federal agencies, online submission, email, telephone, mail or in person and for the input of case information into the CalAtlas (Salesforce) and the federal IMIS database. The incumbent is also responsible for docketing cases, scanning and uploading documents, processing letters of rejections, following up on requested information and documents from parties, editing and mailing out decisions to parties, and handling appeal notices.

The incumbent will also answer telephone inquiries to the RCI unit, including accepting retaliation complaints by phone, monitoring and responding to inquiries from the RCI email inbox, and performing Public Information Duty (PID) by assisting the public at the counter. In addition, they will open and process all incoming/outgoing mail, prepare letters, statistical reports and respond to correspondence from parties; maintain, close and purge all case files based on document requirements as well as assist with handling Public Records Act (PRA) requests and the ordering of supplies.

This is a bilingual preferred position in Spanish. The successful candidate will have the opportunity to take the bilingual exam to obtain bilingual status and pay.

If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.

This posting may be used to fill future vacancies in accordance with 2 CCR 249.3.

Applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please access the exam bulletin.

Working Conditions

This position is located in Los Angeles. The employee will spend most of the time working at their assigned District office. Their work area will be a cubicle equipped with standard office equipment. Overtime and occasional travel to an off-site location may be required for meetings and/or training. Employees are expected to be able to work independently, in a fast-paced team environment, and work well with the public and co-workers.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Final Filing Date: 10/6/2026