Clerical Specialist II

Upstate Medical University; City of Syracuse (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Upstate Medical University in Syracuse, NY is seeking a health administrative assistant to maintain Epic communication with patients and providers. You will call patients to schedule appointments, manage outgoing mail, and support provider schedules and templates.

The role requires an Associate degree with two years related experience, strong medical terminology knowledge, and excellent written and verbal communication skills.

Qualifications

• Associates degree required; two years relevant experience.
• Working knowledge of medical terminology and familiarity with medical insurance.
• Excellent written and oral communication skills.

Responsibilities

• Maintain Epic communication with patients and providers.
• Call patients to schedule appointments.
• Maintain outgoing mail communication.
• Support provider schedules and templates.
• Perform other secretarial duties as needed.

Skills

Communication skills

Medical terminology

Insurance knowledge

Phone etiquette

Education

Associate degree

Tools

Epic software

Job description

Job Summary

Maintain Epic communication with patients and providers. Call patients to schedule appointments, maintain outgoing mail communication, provider schedules/templates and other secretarial duties as determined by departmental need.

Minimum Qualifications

Associates Degree and two years relevant experience creating provider templates/maintaining schedules. Experience in a health care related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, familiarity with medical insurance, and excellent written/oral skills required.

Preferred Qualifications

Prior working experience in ambulatory patient care administrative functions including maintaining provider schedules/templates and managing Epic referral work queues. Communicating with outside agencies such as insurance carriers, billing companies and or other support agencies preferred.

Work Days

Monday - Friday 7:30-4:00

Message To Applicants

Recruitment Office: Human Resources