Sr. Administrative Specialist

Upstate Medical University; City of Syracuse, City of Auburn (NY, NY); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Tuition reimbursement

Paid time off

Holidays

Job summary

Upstate Medical University in Syracuse, NY seeks an Administrative Specialist to provide clinical administrative support within the ambulatory area. You will compile data for monthly reports, address referral and authorization issues, and serve as a resource for providers and staff.

The role includes assisting with patient check-in/out, entering demographic/insurance data, managing EPIC Referral Work Queues, and communicating with patients about insurance requirements and documentation.

Qualifications

• Associate's degree required with 4 years of relevant patient financial/insurance services experience.
• Working knowledge of medical terminology, billing/insurance requirements, medical coding familiarity, and strong written/oral communication skills.
• Computer skills and keyboarding proficiency are necessary.
• Ability to maintain good public relations with patients, visitors, coworkers and others.

Responsibilities

• Provide clinical administrative support in the assigned ambulatory area.
• Assist with monthly activity reports by compiling statistics as needed.
• Serve as SME for providers and staff on referral and authorization processes.
• Assist with patient check-in/out and registration processes.
• Manage EPIC Referral Work Queues and respond to inquiries.
• Answer phones and handle mail, faxes, and correspondence.
• Obtain insurance authorizations, referrals, and manage denial processes.

Skills

Medical terminology

Billing/insurance knowledge

Communication skills

Computer skills

Public relations

Prior experience

Medical coding

Education

Associate's degree

Tools

Epic

Word

Outlook

Job description

Job Summary: The Administrative Specialist will provide clinical administrative support to the assigned ambulatory area. May assist in the preparation of monthly report of activities by compiling statistical data relative to clinic services as needed or requested. Serves as a subject matter expert and resource for providers and staff, addressing all non-routine issues and concerns related to the referral and authorization process. Assist with patient check-in and check-out procedures including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation. Manage the EPIC Referral WQs. Answers phone, prioritizes incoming mail, faxes and correspondence. Work with/advise patients on insurance carrier requirements including services not covered and obtains documentation, collects patient co-pays, etc. Applies understanding of the need for ABN's and Waiver of Liability patient signatures. Obtains insurance authorizations, referrals, and manages denial processes in an accurate and efficient manner. Accepts assignments to other areas and performs additional administrative support duties as assigned.

Minimum Qualifications

• Associate's degree and four (4) years relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required.
• Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required.
• Computer skills and keyboarding are necessary.
• Ability to maintain good public relations with patients, visitors, co-workers and other individuals.
• Will consider prior working experience.

Preferred Qualifications

• Working knowledge of computer systems such as Epic, Word and Outlook

Work Days

• Monday - Friday 7:30 am - 4:00 pm

Message To Applicants

• Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays

G5: $23.49 - $36.23

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.

Recruitment Office: MedBest Medical Management