Clerk II

Upstate Medical University; City of Syracuse (NY); On-site; USD 37,440 - 48,632; Full time

Job summary

A healthcare institution in Syracuse is seeking a Clerk II to provide clerical support, including maintaining patient records and processing information in EMR systems. The role requires strong customer service skills and a minimum of two years of secretarial experience. The ideal candidate will assist with front desk operations, manage communications with medical providers, and work closely with other record staff. This position offers a Monday to Friday schedule with a competitive salary range.

Qualifications

• Two years of secretarial/clerical experience required.
• Ability to multi-task and strong customer service skills necessary.
• Preferred experience in ambulatory care services.

Responsibilities

• Maintain patient records and files while processing documents in EMR.
• Process Release of Information requests.
• Help with front desk check in and check out.

Skills

Customer service skills

Multi-tasking

Tools

EPIC

Medical Data Base systems

Job description

Job Summary

The Clerk II will provide clerical support which includes but is not limited to the following duties:

• Maintain patient records and files while processing documents in EMR
• Process Release of Information requests and provide information for ROI concerns
• Maintain open communication with providers and obtain outside medical records, lab results and other documentation at the time of patient visits as requested by providers
• Rotate responsibilities: clearing, scanning, and distributing incoming faxes and mail
• Provide backup coverage for other medical record staff as needed
• Send out pertinent medical records as requested by appropriate outside providers
• Work with other medical record staff to maintain records pool requests and inquiries as well as maintaining personal EPIC inbox
• Help with front desk check in and check out, and scheduling appointments as needed

Minimum Qualifications

Two years of secretarial/clerical experience required. Ability to multi-task and strong customer service skills necessary.

Preferred Qualifications

Ambulatory care services and experience with Medical Data Base systems (Epic and CAIS) for patient registration and scheduling preferred.

Work Days

Monday-Friday 8:00 AM - 4:30 PM

Message To Applicants

Salary Range: $37,440 - $48,632
Recruitment Office: Human Resources