Clerical on Training

Lacoloniamedicalcenters; Florida; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Lacoloniamedicalcenters in Florida is seeking an Administrative Clerical Training candidate to perform patient-facing and clerical duties. You will answer calls, greet visitors, verify insurance, and support the team with daily administrative tasks.

Ideal candidates have at least 1 year in an office setting, strong customer service, and good documentation and computer skills. Bilingual (English/Spanish) is a plus; weekend and holiday flexibility may be required.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of administrative/office experience; medical industry experience is preferred.
• Excellent customer service, documentation, and computer skills are expected.

Responsibilities

• Answer incoming calls courteously or route inquiries to the appropriate party.
• Greet visitors, determine purpose of visit, and direct to staff.
• Keep work area and lobby neat and orderly.
• Manage patient scheduling, intake, and follow-up appointments.
• Verify medical insurance validity and patient data in systems.
• Maintain confidentiality according to policies.
• Provide general administrative support (copying, faxing, mailing, filing).
• Adhere to company policies and perform other duties as assigned.

Skills

Customer service

Documentation

Computer skills

Education

High School Diploma or equivalent

Job description

Description

RESUMEN DE LA POSICIÓN:

El personal administrativo en entrenamiento realiza tareas administrativas para atender al paciente, responder consultas, proporcionar información y desempeñar funciones administrativas bajo la dirección de la administración de la clínica.

DEBERES Y RESPONSABILIDADES:

Las responsabilidades incluyen, pero no se limitan a:

• Responder las llamadas entrantes de manera cortés y profesional, o canalizar las consultas a la persona correspondiente.
• Recibir a los visitantes, determinar el motivo de su visita y dirigirlos al personal adecuado.
• Mantener el área de trabajo y la sala de espera limpias y ordenadas.
• Gestionar la programación de pacientes, el proceso de admisión y las citas de seguimiento.
• Verificar en los sistemas la validez del seguro médico, así como la información demográfica y personal de los pacientes.
• Garantizar la discreción y manejar asuntos confidenciales de acuerdo con las políticas y procedimientos establecidos.
• Realizar diversas actividades administrativas, incluyendo el cumplimiento de funciones específicas asignadas.
• Brindar apoyo administrativo general al equipo, incluyendo fotocopiado, envío de faxes, correspondencia y archivo de documentos.
• Cumplir y adherirse a las políticas, procedimientos y lineamientos de la empresa.
• Desempeñar otras funciones según se le asignen.

CALIFICACIONES:

• Diploma de escuela secundaria o equivalente.
• Al menos un (1) año de experiencia en un entorno administrativo u oficina. Se prefiere experiencia relacionada con la industria médica.
• Excelentes habilidades de servicio al cliente, comunicación, documentación y manejo de programas informáticos.
• Capacidad demostrada de organización, habilidades interpersonales, atención al detalle y gestión del tiempo.
• Flexibilidad para trabajar fines de semana, noches y días festivos según lo requieran las operaciones del negocio.
• Bilingüe (inglés/español) es una ventaja.

COMPENSACIÓN:

Ofrecemos una compensación competitiva y un paquete de beneficios robusto, que incluye médico, dental, visión, seguro de vida y tiempo libre pagado.

Debe ser capaz de pasar una prueba de drogas y una verificación de antecedentes.

Somos un lugar de trabajo libre de drogas y estamos comprometidos a ofrecer igualdad de oportunidades de empleo para todas las personas independientemente de su edad, discapacidad, origen nacional, raza, color, religión, sexo, orientación sexual, identidad o expresión de género, embarazo, estatus de veterano o militar, información genética o cualquier otro estatus protegido por la ley federal, estatal o local aplicable.

Requirements

POSITION SUMMARY:

The Clerical on Training performs clerical tasks to service the patient, answer inquiries and provide information. Also, the Clerical on Training performs clerical duties under the direction of the clinic’s administration and handles clerical tasks to assist patients.

DUTIES & RESPONSIBILITIES:

Responsibilities include but are not limited to:

• Answer incoming calls in a courteous and professional manner or referring inquiries to the appropriate party.
• Greet visitors, ascertains purpose of visit and direct them to appropriate staff.
• Keep work area and lobby in neat and orderly manner.
• Manage patient scheduling, intake, and follow-up appointments.
• Verify the validity of medical insurance, demographic and personal data of patients in the systems.
• Provide accurate, valid and complete information regarding the Company and the services provided.
• Ensure discretion and handle confidential matters and in accordance with policies and procedures.
• Perform a variety of clerical related activities including performance of specific assigned duties.
• Oversee inventory levels, perform stock audits, and manage product ordering and replenishment.
• Provide general administrative support to the team, including photocopying, faxing, mailing, and filing.
• Take responsibility for managing own workload, ensuring assigned tasks are properly completed.
• Recognize and respond appropriately to urgent/emergent situations per protocols.
• Adhere and follow company policies, procedures and guidelines.
• Perform other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent.
• At least one (1) year experience in an office or clerical setting. Medical industry related experience preferred.
• Outstanding customer service, communication, documentation and computer program skills.
• Positive approach and enthusiasm.
• Must exhibit strong organizational, interpersonal skills, attention to detail and time management.
• Flexibility to work weekends, nights, and holidays as required by business operations.
• Bilingual (English/Spanish) a plus.

COMPENSATION:

We offer a competitive compensation and a robust benefits package, which includes medical, dental, vision, life and Paid Time Off.

Must be able to pass a drug test and background screening.

We are a Drug-Free Workplace and we are committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.