Clerical Coordinator

Riverside Family Physicians; Riverside, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Riverside Family Physicians in Riverside, CA is seeking a Clerical Coordinator-Receptionist to coordinate service between the front office and back office and to ensure patients are seen promptly. The role maintains the organized workflow of the practice.

Responsibilities include greeting and checking in patients, processing forms, printing or setting up new patient packets, assisting patients with packets, and setting up the Patient Portal for new patients.

Qualifications

• Must have a High School Diploma or GED.
• Proficient with computer programs and basic office equipment.
• Able to multitask in a fast-paced environment and provide high-touch customer service.

Responsibilities

• Greet and check-in patients.
• Retrieve, process, and secure forms.
• Print/set up new patient packets; assist patients with packets.
• Set up Patient Portal for new patients.
• Room patients.
• Other duties as assigned.

Skills

Computer skills

Multitasking

Office equipment

Multi-line telephone

Customer service

Telephone etiquette

Follow instructions

Interpersonal skills

Organization

Education

High School Diploma or GED

Tools

Patient management systems

CPR/BLS Certification

Job description

Description

SUMMARY

Responsible for coordinating service between the front office and back office of the practice. This includes ensuring that patients are seen in a timely matter. The Clerical Coordinator-Receptionist’s primary role is to maintain the organized, coordinated overall workflow of the Practice.

DUTIES & RESPONSIBILITIES

• Greet and check-in Patients.
• Retrieve, process, and secure forms.
• Print/set up new patient packets, assist patient with completing patient packets.
• Set up Patient Portal for new patients.
• Room Patients.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

Education/Certification

• High School Diploma or GED

Skills/Experience

• Knowledge of computer programs.
• Ability to multitask in a face paced environment.
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system. Provide high touch customer service
• Answer telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Well organized and detail oriented.

Preferred Qualifications

• Experience with patient management systems.
• CPR/BLS Certification.
• Bilingual