Clerical - Child Support Office

YOUNGWILLIAMS INC; Omaha (NE); On-site; USD 30,000 - 36,000; Full time

Job summary

The Admin/Clerical position at YOUNGWILLIAMS INC in Omaha, NE supports the Child Support Office by providing accurate information to customers, handling intake, and serving as a court liaison. Responsibilities include greeting visitors, answering inquiries, and processing applications.

The role requires discretion with confidential records, timely data entry, and collaboration with case specialists to ensure efficient case management and courteous service to the public.

Qualifications

• Experience handling inquiries and providing information to customers.
• Ability to intake and forward information to staff for action.
• Maintains confidentiality and handles records accurately.

Responsibilities

• Greet visitors and manage lobby; maintain logs and brochures.
• Respond to inquiries by walk-in or phone with courteous, professional service.
• Obtain assistance from Case Specialist or Supervisor as needed.
• Assist with applications for child services and scheduling.
• Enter service applications into the computer system and create new files.
• Conduct interviews as needed and document case information.
• Handle mail, including opening, stamping, and dispatching.

Skills

Data entry

Customer service

Interpersonal communication

Filing/records management

Education

High School Diploma

Tools

Automated case management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clerical - Child Support Office

Regular Full-Time Full Service NE - Omaha, Omaha, NE, US

Summary of Position

The Admin/Clerical position is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position is also responsible for intake and will work as the court liaison. This position involves retrieving computer generated data to answer questions and updating those computer records. Must be able to respond to and assist customers face to face in a variety of situations.

• Greets visitors and customers to the office, maintains appointment and visitor logs.
• Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
• Provides information to customers in a courteous, polite and professional manner.
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
• Enters applications for service into automated computer system and assembles new child support files
• Conducts interviews with custodial and non-custodial parents as needed.
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
• Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
• Provides administrative/clerical assistance to case specialists/supervisors as needed.
• Initiates follow-up case status calls to customers as required.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or equivalent years of experience.