Case Specialist - Child Support Customer Service

Youngwilliams Pc; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Flexible schedule

Nine holidays

Paid vacation

Health insurance

401k

Job summary

Youngwilliams Pc in Omaha, NE is seeking a Case Specialist for Child Support Customer Service. This entry-level role includes extensive paid training and a legal team environment.

Major duties include case management, assisting with family support orders, and using locate tools to obtain addresses, employment, and assets. You will maintain confidentiality and provide excellent service to internal and external customers, with regular attendance and opportunities for advancement.

Qualifications

• 0–2 years of customer service experience.
• High school diploma or equivalent.

Responsibilities

• Legal case management
• Assisting in the establishment of family support orders
• Using locate tools to obtain customer address, employment, and assets
• Identifying barriers, evaluating how we can help the customer
• Maintaining confidentiality and security of case information
• Providing excellent customer service to internal and external customers
• Regular and timely attendance
• Creative team projects

Skills

Customer service

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Specialist - Child Support Customer Service

Regular Full-Time Full Service NE - Omaha, Omaha, NE, US

Join our Legal Team and Help Nebraska Families!

• No experience is necessary. Extensive paid training is provided.
• Flexible Schedules are available M-F between the hours of 8 am - 5 pm.
• Nine paid holidays.
• Paid sick and vacation days.
• Legal team environment.
• Medical, dental, vision, voluntary life insurance, and 401k options for full-time employees.
• AD&D and Long-Term Disability are paid by the company.
• Commitment to staff advancement.

Some of your duties may include:

• Legal case management
• Assisting in the establishment of family support orders
• Using locate tools to obtain customer address, employment, and assets.
• Identifying barriers, evaluating how we can help the customer.
• Maintaining confidentiality and security of case information.
• Providing excellent customer service to internal and external customers.
• Regular and timely attendance.
• Creative team projects.

Required Education & Minimum Experience

• Equivalent to a High School diploma.
• 0 – 2 years Customer Service experience.