Clerical Assistant 3 - Bureau of Driver Licensing (DOT Employees Only)

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 38,000 - 52,000; Full time

Job summary

Commonwealth of Pennsylvania’s Department of Transportation seeks a Clerical Assistant 3 to support public inquiries about driver licensing and motor vehicle services. You will handle records review, information research, and processing of applications with a focus on accuracy and customer service.

You will work in a team, learn systems, and assist with production reports and routine duties as needed. The role does not permit telework and follows a standard 8:00 AM to 4:30 PM schedule.

Qualifications

• One year as Clerical Assistant 2 (commonwealth title) or one year of moderately complex clerical experience or an equivalent combination of experience and training.

Responsibilities

• Customer Support: Answer customer questions about driver licensing and motor vehicle transactions and provide accurate information for complex inquiries
• Record Analysis: Analyze driver and vehicle records to resolve discrepancies and determine appropriate actions
• Application Processing: Examine and enter information from licensing and vehicle applications while following established procedures
• Research Activities: Use reference materials, policies, and system resources to investigate and address difficult cases
• Financial Accountability: Reconcile cash drawer activity, document fee waivers correctly, and resolve outstanding errors using auditing procedures
• Team Assistance: Train new employees, maintain production reports, and support section operations when additional help is needed

Skills

Customer service

Record analysis

Data entry

Job description

The Department of Transportation is looking for a motivated Clerical Assistant 3 who enjoys helping customers and tackling challenging work. You will play an important role in processing records, researching issues, and providing accurate information to the public and partner organizations. Every day brings new opportunities to learn and grow. Bring your organizational skills and dedication to a team that values quality service.

As a Clerical Assistant 3, you will serve as a key resource for customers seeking assistance with driver licensing and motor vehicle matters. The work you will do combines customer service, records review, transaction processing, research, and administrative support to help ensure efficient operations. As a Clerical Assistant 3, you will perform the following duties:

• Customer Support: Answer customer questions about driver licensing and motor vehicle transactions and provide accurate information for complex inquiries
• Record Analysis: Analyze driver and vehicle records to resolve discrepancies and determine appropriate actions
• Application Processing: Examine and enter information from licensing and vehicle applications while following established procedures
• Research Activities: Use reference materials, policies, and system resources to investigate and address difficult cases
• Financial Accountability: Reconcile cash drawer activity, document fee waivers correctly, and resolve outstanding errors using auditing procedures
• Team Assistance: Train new employees, maintain production reports, and support section operations when additional help is needed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Organization or Location Restrictions:

• This posting is restricted to Department of Transportation employees only.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. If no applicable union-covered bidders apply, other applicants may be considered.

• Seniority rights apply for Clerical Assistant 2s; Clerical Assistant 3 - Lateral
• Seniority/Promotion Unit: PC0

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.