Clerical Assistant 2 (Bureau of Driver Licensing)

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 35,000 - 50,000; Full time

Job summary

Commonwealth of Pennsylvania's Pennsylvania Department of Transportation seeks a Clerical Assistant 2 to help customers navigate steps toward restoring driving privileges. The role supports public safety and daily operations, with attention to detail making a difference.

The position focuses on processing documentation, updating driver records, logging work, handling fees, and assisting customers by reviewing records.

Qualifications

• Six months as Clerical Assistant 1 (Commonwealth title or equivalent Federal Government title, as determined by the Office of Administration).
• Graduation from high school or equivalent.
• An equivalent combination of experience and training.

Responsibilities

• Record updates: enter data to update driver and non-driver records from forms and documents.
• Work logging: maintain logs of incoming work and distribute assignments in priority order.
• Issue reporting: report system problems to supervisors or work leaders.
• Fee processing: apply fee waiver guidelines and manage fees and cash drawers with accuracy.
• Product handling: receive, track, and return driver products when sanctions are completed.
• Customer support: respond to phone inquiries by reviewing and researching records.

Skills

Data entry

Customer service

Record keeping

Education

High school diploma

Tools

Microsoft Office

Data entry software

Job description

As a Clerical Assistant 2 with the Pennsylvania Department of Transportation, you will help customers navigate important steps toward restoring their driving privileges. This role gives you an active part in supporting public safety and service. Your work will contribute to smooth daily operations and dependable results. Join an agency where your attention to detail makes a difference.

This role focuses on processing documentation and supporting customers who are working to meet requirements for restoring their driving privileges.

As a Clerical Assistant 2, you will perform the following duties:

• Record Updates: Enter data to update driver and non-driver records based on forms and documents received from customers with sanctions
• Work Logging: Maintain logs of incoming work and distribute assignments in the correct order and priority
• Issue Reporting: Report system problems to supervisors or work leaders
• Fee Processing: Apply fee waiver guidelines correctly and manage fees and cash drawers with accuracy
• Product Handling: Receive, track, and return driver products when sanctions are completed
• Customer Support: Respond to phone inquiries from internal and external customers by reviewing and researching records

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:30 PM, Monday-Friday, with a 1-hour lunch.
• Telework:You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $_________ (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.