Clerical Assistant 3 - Bureau of Motor Vehicles

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth of Pennsylvania, Department of Transportation, is seeking a Clerical Assistant 3 to review and process motor vehicle and driver licensing transactions while delivering quality customer service. This on-site, full-time role requires attention to detail, strong administrative skills, and the ability to follow department procedures and forms.

The position involves travel, overtime, and no telework option.

Qualifications

• One year as a Clerical Assistant 2 or one year of moderately complex clerical experience or an equivalent combination of experience and training.

Responsibilities

• Application Processing: Review and process motor vehicle and driver licensing applications, renewals, replacements, restorations, and record updates using department computer systems.
• Customer Assistance: Communicate with customers in person and by telephone to answer questions, address concerns, and complete transactions professionally.
• Record Research: Investigate discrepancies, locate supporting documents, and correct customer records when needed.
• Payment Handling: Verify checks and money orders, accept card payments, manage cash transactions, and provide accurate change from a cash drawer.
• Policy Compliance: Apply motor vehicle regulations, fee waiver guidelines, and customer service principles while completing assigned work.
• Training And Support: Assist with training new employees and monitor office supply inventory to support daily operations.

Skills

Customer service

Attention to detail

Record keeping

Communication

Job description

NOTE: This posting will close on November 14, 2026 or after a total of 50 applications are received, whichever occurs first.

Join the Department of Transportation as a Clerical Assistant 3 and play an important role in helping customers with motor vehicle and driver licensing services. Every day brings new opportunities to solve problems, assist the public, and keep records accurate. This position offers a fast-paced environment where your attention to detail and customer service skills can make a real difference. Apply today and become part of a team that helps keep Pennsylvanians moving safely and efficiently!

As a Clerical Assistant 3, you will review and process a wide range of motor vehicle and driver licensing transactions while providing quality customer service. You will use department procedures, computer systems, and strong attention to detail to help maintain accurate records and complete customer requests. As a Clerical Assistant 3, you will perform the following duties:

• Application Processing: Review and process motor vehicle and driver licensing applications, renewals, replacements, restorations, and record updates using department computer systems
• Customer Assistance: Communicate with customers in person and by telephone to answer questions, address concerns, and complete transactions professionally
• Record Research: Investigate discrepancies, locate supporting documents, and correct customer records when needed
• Payment Handling: Verify checks and money orders, accept card payments, manage cash transactions, and provide accurate change from a cash drawer
• Policy Compliance: Apply motor vehicle regulations, fee waiver guidelines, and customer service principles while completing assigned work
• Training And Support: Assist with training new employees and monitor office supply inventory to support daily operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• This position will require travel and overtime.
• This position may require working during periods when full-day or partial-day office closures are authorized, including early dismissals due to inclement weather, the day before holidays, and other special holiday closings.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.