Clerical Assistant 3

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 34,000 - 46,000; Full time

Job summary

Commonwealth of Pennsylvania, State Board of Nursing, seeks a Clerical Assistant 3 to help review applications and move licensure processes forward, ensuring compliance with laws and board policies. The role emphasizes attention to detail and accurate documentation.

Core duties include reviewing initial licensure and renewals, determining eligibility, issuing licenses, and handling inquiries via phone and email.

Qualifications

• Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Responsibilities

• Application Review: Evaluate applications for initial licensure, renewal, reactivation, and related approvals
• Eligibility Determination: Gather criteria for approval, verify applications are complete and compliant, determine if eligibility should be granted or if more information is needed
• License Processing: Distribute discrepancy notifications to applicants not meeting requirements; issue licenses and eligibility documents for applicants who meet requirements
• Customer Service: Respond to inquiries and communicate licensure information to applicants through phone calls and emails
• Professional Collaboration: Correspond with other boards of nursing, nursing education programs, and persons within BPOA
• Documentation: Update licensure data in the system; process, verify, and record continuing education, criminal reports, work histories, and other documents

Job description

THE POSITION

Build a rewarding career with the State Board of Nursing as a Clerical Assistant 3! This position plays a key part in reviewing applications and keeping licensing processes moving smoothly. Your work will help applicants fulfill professional requirements that support public health and safety in healthcare services across the Commonwealth. If you enjoy detail-oriented work and want to make a difference, this is a great opportunity for you!

DESCRIPTION OF WORK

This position performs clerical and office work supporting licensure, certification, and authorization processes for the State Board of Nursing. It helps ensure applicants understand what they need to do and that operations follow established laws, rules, regulations, and board policies. As a Clerical Assistant 3, you will perform the following duties:

• Application Review: Evaluate applications for initial licensure, renewal, reactivation, and related approvals
• Eligibility Determination: Gather criteria for approval, verify applications are complete and compliant, determine if eligibility should be granted or if more information is needed
• License Processing: Distribute discrepancy notifications to applicants not meeting requirements; issue licenses and eligibility documents for applicants who meet requirements
• Customer Service: Respond to inquiries and communicate licensure information to applicants through phone calls and emails
• Professional Collaboration: Correspond with other boards of nursing, nursing education programs, and persons within BPOA
• Documentation: Update licensure data in the system; process, verify, and record continuing education, criminal reports, work histories, and other documents

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 50%, after the six-month probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Equal Employment Opportunity

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • Your score may be lower than deserved.
  • You may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.