Clerical Assistant 2 Montgomery County Assistance Office

Commonwealth-of-Pennsylvania; Norristown (Montgomery County); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Commonwealth of Pennsylvania’s Department of Human Services in Norristown is seeking a Clerical Assistant 2 to support daily operations in the County Assistance Office. You will handle information, records, and program tasks, ensuring accuracy and timely processing in a busy office environment.

The role requires prior clerical experience or suitable education, with telework options possible part time. Start salary is $36,831 per year, with opportunities for growth and benefits as part of state

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Responsibilities

• Application Processing: Access CIS systems to complete file clearance, register applications, and update case information
• Case Initiation: Enter application data into clerical transaction systems to prepare case details for income maintenance activities
• Clerical Transactions: Process standalone transactions, update demographic information, and reconcile case data using CIS
• Reapplication Tasks: Prepare and send notices, schedule appointments, and handle IEVS information for client reapplications
• EBT Support: Monitor EBT card activities and investigate issues that affect benefit distribution
• Controlled Documents: Follow audit procedures to track, secure, and properly dispose of controlled items and supplies

Education

High school diploma

Job description

Join the Department of Human Services as a Clerical Assistant 2 and help support essential services for residents in Montgomery County. This role offers a chance to be part of a team that keeps vital programs running smoothly. You will work in a busy office environment where your attention to detail makes a real difference. The Department of Human Services welcomes individuals who want to contribute to meaningful work.

This position plays an important role in supporting the daily clerical operations of the County Assistance Office by handling information, records, and program-related tasks. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Access CIS systems to complete file clearance, register applications, and update case information
• Case Initiation: Enter application data into clerical transaction systems to prepare case details for income maintenance activities
• Clerical Transactions: Process standalone transactions, update demographic information, and reconcile case data using CIS
• Reapplication Tasks: Prepare and send notices, schedule appointments, and handle IEVS information for client reapplications
• EBT Support: Monitor EBT card activities and investigate issues that affect benefit distribution
• Controlled Documents: Follow audit procedures to track, secure, and properly dispose of controlled items and supplies

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Montgomery County. If no eligible candidates who live within Montgomery County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.