Clerical Assistant 2 Dauphin County Assistance Office

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania’s Department of Human Services in Harrisburg is seeking a Clerical Assistant 2 to support the Dauphin County Assistance Office. You’ll help keep programs moving by handling data entry, filing, reception, and daily office tasks with accuracy and timeliness.

This full-time role is 37.5 hours per week with a typical 8:30 AM–5:00 PM schedule. Telework may be available part time; starting salary is $36,831 per year, with PA residency preferred.

Qualifications

• Six months as Clerical Assistant 1 or equivalent federal/state title or graduation from high school or an equivalent combination of experience and training.

Responsibilities

• Data Entry: input information into CIS and Mapper for accurate records.
• System Inquiry: access automated systems for information for staff and case processing.
• Record Filing: file documents and organize case files per retention rules.
• Reception Duties: handle calls and inquiries, routing information as needed.
• Mail Sorting: review and distribute mail, logs, and messages to staff.
• Office Support: assist supervisor and support daily CAO operations.

Skills

Data entry

Reception duties

Record filing

Mail sorting

Office support

Education

High school diploma

Tools

CIS

Mapper

Job description

Become a Clerical Assistant 2 with the Department of Human Services and contribute to the daily operations of the Dauphin County Assistance Office. This position offers a steady, rewarding pace where your organization skills help keep programs moving forward. You will support team members who rely on timely and accurate information. Step into a role where your efforts help strengthen services for the public.

This position provides clerical support for all programs managed by the Dauphin County Assistance Office. The work focuses on organizing information, helping staff, and supporting daily office operations. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry: Input information into automated systems such as CIS and Mapper to ensure accurate record keeping
• System Inquiry: Access automated systems to obtain needed information for staff and case processing
• Record Filing: File documents in case records and organize case files according to retention requirements
• Reception Duties: Handle phone calls and personal contacts, recording or referring information as needed
• Mail Sorting: Review and distribute mail, computer printouts, logs, and case messages to appropriate staff
• Office Support: Communicate with the supervisor and carry out additional duties that support daily CAO operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Free parking at this facility.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy will be given to candidates who live within Dauphin County. If no eligible candidates who live within Dauphin County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.