Clerical Assistant 2 - Montgomery County Assistance Office

Commonwealth Of Pennsylvania; Norristown (Montgomery County); On-site; USD 37,000 - 54,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Clerical Assistant 2 to support the Department of Human Services in Montgomery County. The role focuses on processing applications, maintaining records, and handling program tasks in a busy office.

You will work with CIS systems to ensure accurate case data and timely notices. The position offers a 37.5-hour work week, 8:30 AM–5:00 PM, with a potential telework option part-time.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent.
• Graduation from high school or an equivalent combination of experience and training.
• You must meet the PA residency requirement.
• Hiring preference for Montgomery County residents.

Responsibilities

• Handle information, records, and program tasks for daily clerical operations.
• Enter application data into clerical systems and prepare case details for income maintenance activities.
• Process transactions, update demographics, and reconcile data using CIS.
• Prepare and send notices, schedule appointments, and manage information for reapplications.
• Monitor EBT card activities and investigate distribution issues.
• Follow audit procedures to track, secure, and dispose of controlled items.

Education

High School Diploma

Tools

CIS Systems

Job description

Salary

$36,831.00 - $54,162.00 Annually

Location

Montgomery County, PA

Job Type

Civil Service Permanent Full-Time

Department

Department of Human Services

Division

HS Montgomery CAO Hdq

Worksite Address

1931 New Hope Street

City

Norristown, Pennsylvania

Zip Code

19401

Contact Email

[e-mail]

THE POSITION

Join the Department of Human Services as a Clerical Assistant 2 and help support essential services for residents in Montgomery County. This role offers a chance to be part of a team that keeps vital programs running smoothly. You will work in a busy office environment where your attention to detail makes a real difference. The Department of Human Services welcomes individuals who want to contribute to meaningful work.

DESCRIPTION OF WORK

This position plays an important role in supporting the daily clerical operations of the County Assistance Office by handling information, records, and program-related tasks. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Access CIS systems to complete file clearance, register applications, and update case information
• Case Initiation: Enter application data into clerical transaction systems to prepare case details for income maintenance activities
• Clerical Transactions: Process standalone transactions, update demographic information, and reconcile case data using CIS
• Reapplication Tasks: Prepare and send notices, schedule appointments, and handle IEVS information for client reapplications
• EBT Support: Monitor EBT card activities and investigate issues that affect benefit distribution
• Controlled Documents: Follow audit procedures to track, secure, and properly dispose of controlled items and supplies

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Montgomery County. If no eligible candidates who live within Montgomery County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.