Clerical Assistant 2 - Butler County Assistance Office

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania, Department of Human Services, Butler County Office, seeks a Clerical Assistant 2 to support daily clerical tasks, maintain records, and assist clients and staff. The role emphasizes organized information flow, front desk support, and accurate data entry in a busy county office.

Responsibilities include processing applications, maintaining case materials, greeting visitors, handling messages, mail/fax duties, and scanning materials.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent experience.
• High school diploma or equivalent.
• An equivalent combination of experience and training.

Responsibilities

• Process applications by entering client information and clearing files.
• Maintain case records and issue ACCESS cards.
• Greet walk-in customers and support front desk reception.
• Handle cluster messages and direct telephone inquiries to staff.
• Manage incoming/outgoing mail and faxes daily.
• Scan and index renewals and other case materials.

Skills

Clerical experience

Customer service

Data entry

Education

High school diploma

Tools

Microsoft Office

Job description

THE POSITION

This Clerical Assistant 2 position with the Department of Human Services' Butler County Assistance Office offers a chance to support a busy office that serves individuals and families across the community. This role lets you help keep important information organized and moving smoothly between staff and clients. You will support daily operations through clear communication and dependable clerical work. The agency values individuals who enjoy structured tasks and making a positive impact.

THE POSITION

This Clerical Assistant 2 position with the Department of Human Services' Butler County Assistance Office offers a chance to support a busy office that serves individuals and families across the community. This role lets you help keep important information organized and moving smoothly between staff and clients. You will support daily operations through clear communication and dependable clerical work. The agency values individuals who enjoy structured tasks and making a positive impact.

DESCRIPTION OF WORK

This role focuses on processing applications, organizing case materials, and assisting clients and staff through daily clerical tasks. You will help maintain accurate records, manage front desk activities, and support the flow of information across the office.

As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Enter client information, clear files, and forward applications for intake
• Case Maintenance: Prepare narratives, maintain records, and issue ACCESS cards
• Front Desk Support: Greet walk-in customers and assist with reception duties
• Message Handling: Process cluster messages and direct telephone inquiries to staff
• Mail and Fax Duties: Manage incoming and outgoing mail and faxes each day
• Scanning Tasks: Scan and index renewals, SARs, and other case materials as assigned

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Travel and overtime as needed.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Butler, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Butler County. If no eligible candidates who live within Butler County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.