Clerical Assistant 2

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); On-site; USD 37,000 - 39,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks a Clerical Assistant 2 to support the Disaster Recovery Support Services Office and serve as the main administrative resource for the National Flood Insurance Program. You will coordinate activities, manage information, and engage with communities to improve safety and readiness across the Commonwealth.

The role involves document preparation, record maintenance, outreach coordination, inquiries, and reception duties, with shifting hours during emergencies

Qualifications

• Six months as Clerical Assistant 1 or graduation from high school or an equivalent combination of experience and training.

Responsibilities

• Document preparation: prepare correspondence, reports, spreadsheets, and materials for staff.
• Record maintenance: maintain filing systems, logs, databases, and tracking tools for program activities.
• Outreach support: coordinate logistics for NFIP outreach, training, workshops, audits, and community engagement efforts.
• Inquiry coordination: track, route, and respond to community questions and ensure timely follow-up.
• Administrative assistance: support Recovery leadership with scheduling, travel documents, meetings, and reports.
• Reception duties: perform tasks at the building reception desk and assist visitors and callers.

Skills

Clerical experience

Education

High school diploma

Job description

The Clerical Assistant 2 role with the Emergency Management Agency offers an exciting opportunity to support vital disaster recovery efforts. This position keeps operations running smoothly and helps communities prepare for challenges. You will join a mission-driven team that works hard to improve safety and readiness across the Commonwealth. Step into a role where your skills make a meaningful difference every day.

This position provides essential clerical support to the Disaster Recovery Support Services Office while serving as the main administrative resource for the National Flood Insurance Program. It plays an important role in helping staff coordinate activities, manage information, and support community engagement efforts. As a Clerical Assistant 2, you will perform the following duties:

• Document Preparation: Prepare correspondence, reports, spreadsheets, and various materials for staff
• Record Maintenance: Maintain filing systems, logs, databases, and tracking tools for program activities
• Outreach Support: Coordinate logistics for NFIP outreach, training, workshops, audits, and community engagement efforts
• Inquiry Coordination: Track, route, and respond to community questions and ensure timely follow-up
• Administrative Assistance: Support Recovery leadership with scheduling, travel documents, meetings, and reports
• Reception Duties: Perform assigned tasks at the building reception desk and assist visitors and callers

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• In the event of an emergency/disaster situation or training exercise, this position may be required to travel, work up to 12-hour shifts, and work outside of the normal work hours, including weekends and overnights.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.