Clerical Assistant 2 - Greene County Assistance Office

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Human Services is seeking a Clerical Assistant 2 at the Greene County Assistance Office. This role supports daily office operations, guides clients, processes records, and handles clerical tasks to keep services moving smoothly.

Responsibilities include greeting clients, managing case files, data entry, processing applications, answering calls, and operating the Pennsylvania Access Card system.

Qualifications

• Six months as Clerical Assistant 1 or equivalent
• Graduation from high school or an equivalent combination of experience and training.

Responsibilities

• Greet clients and guide them to the appropriate staff member
• File, pull, and prepare case folders and maintain logs
• Enter case information and demographic changes into agency systems
• Register applications, check completeness, and route to the appropriate worker
• Answer telephones, take messages, and provide accurate information
• Operate the Pennsylvania Access Card system and handle related inquiries

Education

High School Diploma

Job description

THE POSITION

The Department of Human Services is seeking a Clerical Assistant 2 for the Greene County Assistance Office, and this role is your opportunity to shine. You will join a busy, supportive team that helps individuals move smoothly through important services. Each day brings new interactions and chances to strengthen your office skills. Bring your energy and commitment to a job that supports the community and keeps operations running well.

DESCRIPTION OF WORK

This role supports daily office operations by guiding clients, handling records, and managing important clerical processes. As a Clerical Assistant 2, you will perform the following duties:

• Client Assistance: Greet individuals, guide them to the correct staff member, and help ensure smooth transitions during office visits
• Record Management: File, pull, and prepare case folders while keeping logs and materials organized
• Data Entry: Enter case information, updates, applications, and demographic changes into agency systems
• Application Processing: Register applications, check completeness, and route them to the appropriate worker
• Communication Support: Answer telephones, take messages, and provide accurate information to clients and staff
• Card Services: Operate the Administrative Work Station to issue and maintain Pennsylvania Access Cards and complete related inquiries

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Waynesburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requiremen t . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Greene County. If no eligible candidates who live within Greene County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.