Clerical Assistant 2 - Luzerne County Assistance Office (Bilingual)

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 36,000 - 38,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Human Services seeks a Clerical Assistant 2 to support income maintenance and county operations in Luzerne County. The role involves data entry, processing applications, and reception duties to keep services running smoothly.

Eligible candidates must have a high school diploma, at least six months in a related clerical role, and be able to read, write, and speak Spanish.

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• Graduation from high school or equivalent.
• Equivalent combination of experience and training.

Responsibilities

• Data Entry: Enter information into designated systems and verify transactions.
• Application Processing: Handle tasks including import, clearance, registration, and distribution.
• Inquiry Work: Review documents and complete transactions with accuracy and deadlines.
• Telephone Support: Receive calls, relay messages, and provide coverage.
• Reception Duties: Greet visitors, manage schedules, and provide information.
• Mail and Records: Sort, scan, process, and distribute mail per procedures.

Skills

Spanish language proficiency

Education

High school diploma

Job description

The Clerical Assistant 2 position with the Pennsylvania Department of Human Services offers a chance to support families and individuals in Luzerne County. This role allows you to be part of a team that keeps essential services running smoothly. You will help maintain accurate records and ensure the office operates efficiently. Join an organization that values your dedication and attention to detail.

This role provides essential clerical support that helps ensure the accurate and timely processing of information for Income Maintenance Programs.

Duties

• Data Entry:Enter information into designated systems and verify that all transactions are correct and compliant


• Application Processing:Handle various application tasks including import, clearance, registration, and distribution


• Inquiry Work:Review documents and complete transactions while ensuring accuracy and meeting deadlines


• Telephone Support:Receive calls, relay messages, provide coverage, and contact individuals when directed


• Reception Duties:Greet visitors, manage schedules, provide information, and direct individuals appropriately


• Mail and Records:Sort, scan, process, and distribute mail and materials in line with policies and procedures

Work Schedule and Additional Information

• Full time employment, 37.5 hours per week.


• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.


• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre, PA. The ability to telework is subject to change at any time.


• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).


• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or


• Graduation from high school; or


• An equivalent combination of experience and training.

Other Requirements

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.


• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.


• Hiring preference for this vacancy will be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position candidates who reside in other counties may be considered.


• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.


• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.