Clearance-Ready Tier 1 Help Desk Analyst

Chenega Corporation; Arlington (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting issues, and ensuring customer satisfaction. Candidates must have an Associate's degree or equivalent experience, along with DoD IAT Level II Certification and Secret Clearance. The successful applicant will assist users with hardware and software issues, maintain compliance with Service Level Objectives, and contribute to continuous process improvement. Join a team that supports national security initiatives through innovative technology.

Qualifications

• 3+ years relevant experience in IT support.
• Ability to troubleshoot hardware/software issues.
• Demonstrated knowledge of security principles in computing.

Responsibilities

• Provide tier 1 support for user issues on IT systems.
• Diagnose and resolve hardware/software problems.
• Record incident details in a ticketing system.
• Maintain compliance with Service Level Objectives.

Skills

Troubleshooting hardware and software problems

Excellent customer service

Knowledge of Microsoft products

Ability to learn unique applications

Education

Associate's degree or 2+ years of relevant experience

DoD IAT Level II Certification

DoD Secret Clearance

Tools

Incident Ticket Tracking systems

Job description

Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting issues, and ensuring customer satisfaction. Candidates must have an Associate's degree or equivalent experience, along with DoD IAT Level II Certification and Secret Clearance. The successful applicant will assist users with hardware and software issues, maintain compliance with Service Level Objectives, and contribute to continuous process improvement. Join a team that supports national security initiatives through innovative technology.