Cleaning and Restoration Operations Manager

ComForCare

Madison (WI)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Paid time off

Training & development

Health Benefit Options

Job summary

A leading cleaning and restoration service is seeking an Operations Manager in Madison, Wisconsin. The role involves overseeing daily operations in carpet cleaning and water restoration, managing teams, ensuring compliance with safety standards, and providing excellent customer service.

Qualifications

Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
Proven experience in team management and leadership roles.
Strong organizational, communication, and customer service skills.

Responsibilities

Oversee daily operations ensuring projects are on time and compliant with safety standards.
Manage and schedule teams for efficient execution of services.
Conduct quality control inspections to ensure adherence to standards.

Skills

Team management

Customer service

Organization

Communication

Hands-on operational experience

Education

IICRC Certification

OSHA 30 Certification

Experience in water restoration and carpet cleaning

Tools

Xactimate

CRM systems

Scheduling tools

Job description

Overview

Voda Cleaning and Restoration is seeking a dedicated and experienced Operations Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands-on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top-tier customer service.

Responsibilities

Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
Assist in developing and implementing new procedures to streamline operations and improve service delivery.
Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

Qualifications

Preferred Certifications:
- IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in:
  - WRT (Water Restoration Technician)
  - CCT (Carpet Cleaning Technician)
  - AMRT (Applied Microbial Remediation Technician)
- OSHA 30 Certification.
Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
Proven experience in team management and leadership roles.
Strong organizational, communication, and customer service skills.
Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Company Overview

An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.

Benefits