Cleaning and Restoration Crew Chief

ZipRecruiter; North Little Rock (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading cleaning and restoration company seeks a Cleaning and Restoration Crew Chief to manage carpet cleaning and water restoration projects. The role demands extensive experience, organization, and customer service skills, ensuring projects meet high industry standards while maintaining a hands-on approach. Join a dedicated team focused on delivering expectations and restoring environments affected by damage.

Benefits

Bonus based on performance

Health insurance

Paid time off

Training & development

Qualifications

• Minimum of 2-3 years in water restoration and carpet cleaning.
• Certifications in WRT, CCT, AMRT required.
• Ability to work in fast-paced, hands-on environments.

Responsibilities

• Supervise and perform all cleaning jobs, including carpet cleaning and mold remediation.
• Respond to emergency calls and maintain readiness 24/7.
• Train and coach technicians adhering to company practices.

Skills

Customer Service

Time Management

Organization

Conflict Resolution

Education

IICRC Certification

OSHA 30 Certification

Tools

Project Management Software

Estimating Software (e.g., Xactimate)

Job description

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Role: Cleaning and Restoration Crew Chief

Benefits and Perks

• Competitive Salary
• Fast Paced Environment
• Health Benefit Options
• Generous Paid Time Off

Job Summary:
Voda Cleaning and Restoration is seeking a dedicated and experienced Crew Chief to run our Carpet Cleaning and Water Restoration jobs. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and leadership, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands-on approach, as the crew chief will be required to step into the field to assist with carpet cleaning and restoration jobs, providing top-tier customer service.

Responsibilities:

• Respond to emergency calls and maintain open availability (must be available 24/7/365)
• Demonstrate a positive company image to staff and clients, including oral and written communication and visual presentation.
• Perform and supervise all cleaning jobs (carpet, tile & grout, upholstery, air duct, and floor cleaning)
• Perform and supervise water damage, mold remediation, fire & smoke damage, and biohazard projects.
• Maintain knowledge and follow IICRC guidelines, ensuring all work performed is up to standards.
• Communicate effectively with customers, providing verbal and written updates and timelines.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods/techniques, and identifying/recommending additional services when applicable.
• Ensure proper maintenance and troubleshooting of vehicles and equipment.
• Assess damage at the client's property, determine the scope of work, and attend to it.
• Implement best practices to aid the company in meeting its vision, mission, and goals.
• Other duties as assigned.
• Effectively monitor and lead a team to ensure timely completion of tasks and delivery of exceptional quality.
• Train and coach technicians adhering to company practices and guidelines.

Abilities

• Work on-call and in all emergencies, as needed.
• Cope and handle conflict, stress, and crises with professionalism.
• Maintain physical fitness and have no health issues that would interfere with the physical demands and conditions of the work environment customary for this type of work.
• Be able to comfortably lift 75-100 lbs without assistance.
• Demonstrate strong time management and organizational skills, attention to detail, and ability to prioritize tasks.
• Provide exemplary customer service to clients.

Cleaning and Restoration Crew Chief Qualifications

• Certifications:
  • IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in:
    • WRT (Water Restoration Technician)
    • CCT (Carpet Cleaning Technician)
    • AMRT (Applied Microbial Remediation Technician)
    • OSHA 30 Certification.
• Minimum of 2-3 years of experience in water restoration and carpet cleaning operations.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Company Overview
An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.

Apply now!