Classroom Technology & Media Coordinator 2

Yale University; New Haven (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Yale University is seeking a Classroom Technology and Media Coordinator 2 to support academic instruction, research, and university events. You will collaborate with faculty, students, and staff, offering advanced AV solutions and mentorship to junior team members.

The role requires strong expertise in video conferencing, troubleshooting, and ability to plan and lead deployment efforts in a fast-paced environment. A flexible schedule and the capacity to manage multiple projects are essential.

Qualifications

• Eight years of related experience with relevant education combinations.
• Strong communication and leadership skills for coordinating complex AV support.
• Ability to read schematics and interpret diagrams for AV systems.

Responsibilities

• Consults with faculty to assess instructional technology needs and develops interoperable solutions.
• Provides technical support including control system networking, configuration, and basic programming.
• Performs system installation, cable termination, and rack assembly.

Skills

Video conferencing

Troubleshooting

Interpersonal communication

Leadership

Electronics basics

Education

Eight years related experience / high school diploma

Associate's degree or Bachelor's degree

Tools

Zoom

Teams

Panopto

Networking fundamentals

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Position Focus

Operating as part of the FAS-SEAS IT, AV Events Support Team, and with great latitude for independent judgment, the Classroom Technology and Media Coordinator 2 consults with faculty, students, and professional staff regarding the use of technology in support of academic instruction, research and University events. This role exhibits advanced technical leadership, advanced programmatic/system understanding, and responsibility for mentoring other team members. This position serves as a primary point of contact and go-to escalation resource for complex issues, helping ensure consistent coverage and service continuity.

Required Skills And Abilities

• Advanced expertise working with video conferencing, video collaboration, webcasting, and course capture technologies such as Zoom, Teams, and Panopto. Experience with Zoom Webinars.
• Advanced troubleshooting capability for complex, high-impact classroom and live event incidents and ability working in a fast-paced customer-focused AV support environment.
• Excellent interpersonal skills. Exceptional oral and written communication skills. Confidence, diplomacy and professionalism to lead, motivate, and interact successfully with clients and service providers.
• Demonstrated leadership skills, including the ability to provide guidance, act as an escalation point for less experienced staff, and coordinate response during support demands.
• Ability to read and interpret schematic diagrams. Ability to organize, prioritize and manage assignments and projects and knowledge of electronics, electrical interfaces, audio concepts, and networking infrastructure and protocols as applied to audio-visual systems devices.

Preferred Skills And Abilities

• Experience with non-linear video and audio editing.
• Experience providing audio-visual support services for faculty, students and staff in a university setting.
• Experience providing support for AV equipment.
• Experience providing support for iOS, MacOS, Windows, and Android devices with AV equipment.
• Experience mentoring or training staff, including sharing best practices and helping standardize support approaches across classrooms and events.

Schedule

Monday - Friday, 9:30am - 6:00pm. Occasional weekends may also be required.

Principal Responsibilities

• Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms.
• Provides technical support services including control system networking, configuration, and basic programming.
• Performs systems installation, including cable termination and rack assembly.
• Troubleshoots audio-visual control systems that utilize various interfaces.
• Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools.
• Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity.
• Develops testing and calibration procedures for installations in production environments.
• Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements.
• Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues.
• Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones.
• Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services.
• Coordinates, organizes, and executes audio-visual support.
• Develops and edits departmental documentation regarding system specifications and usage.
• May perform other duties as assigned.
• Required Education and Experience: Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.
• Physical Requirements: Ability to lift 50 pounds.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Equal Employment Opportunity

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note: Yale University is a tobacco-free campus.