IT Associate Director - AV System Design & Engineering

Yale Cancer Center; New Haven (CT); On-site; USD 112,500 - 168,750; Full time

Job summary

Yale Cancer Center is seeking an Associate Director to own the design, engineering, deployment and management of audio-visual services across the Yale campus. Responsibilities include leading AV design and integration, coordinating with facilities, ITS and vendors to ensure projects meet budgets, timelines and standards.

The role requires developing AV roadmaps, collaborating with instructors and technologists to enhance in-person and remote teaching, and overseeing operations from ticketing to

Qualifications

• Excellent decision making, organizational, verbal and written skills.
• Customer service oriented and self-motivated with strong interpersonal skills.
• Ability to work with a wide variety of people individually and within a team in a highly collaborative environment.
• Excellent project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Dedication to continuous process improvement and willingness to engage with the larger ITS team in driving excellence in the delivery of products and services.
• Experience coordinating and configuring enterprise AV networks including demonstrable experience deploying subnets, VLANs, QoS, AVoIP and other network-based AV principles.

Responsibilities

• Lead and own AV system design and engineering projects from planning through completion within budget, timelines, and standards.
• Coordinate with facilities, ITS service providers, vendors and related trades for project delivery.
• Develop and maintain roadmaps for campus AV systems and management.

Skills

Staff management

Project management

Communication

Collaboration

Process improvement

AV networks

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$112,500.00 - $168,750.00

Job Requisition ID

136381WD

Overview

The Associate Director of the Audio-Visual services team has overall ownership for all aspects of the design, engineering, deployment, installation and operational management of audio-visual services and associated infrastructure throughout the campus – including classrooms and administrative conference rooms. Primary responsibilities include:

Leadership

• Manage all aspects of audio-visual systems design and engineering projects - from planning and design through project completion using industry best practices.
• Accountability for audio-visual system design, engineering and integration - including coordination with University facilities resources and ITS service providers, outside vendors and related trades to ensure projects are completed in adherence to established budgets, timelines and technical standards.

Strategic

• Develop and maintain the roadmap for audio-visual systems and management throughout the entire campus environment – including small-to-large classrooms and administrative spaces.
• Work closely with instructors, academic technologists, and other colleagues to continually develop and improve integration techniques in support of in-person and remote teaching and learning.

Operations

• Monitor and distribute work from tickets originating from the University’s ServiceNow platform – including dispatching the technician staff – in accordance with the University’s service level agreements.
• Manage the process for final system commissioning – including test-and-turn-up, training and sign-off acceptance to customers and tier one support teams.

Administration

• Fully document project timeline, technical requirements, labor resources, project payables and receivables, inventory requirements and prepare maintenance costs for installed systems.
• Review and approve AV System Design and Engineering shop drawings, touch panel layout and programming submittals.
• Ensure that AV work is installed according to project requirements, best practices and University standards.
• Coordinate and document the audio-visual bid process - including Requests for Proposal development, awards and procurement administration.
• Develop and distribute communications relevant to the service, for routine and emergency work.
• Maintain inventory in accordance with ITS warehouse management process.
• Manage personnel – including management and bargaining unit members – in accordance with University policy and ITS goals and objectives.

Required Skills and Abilities

• Excellent decision making, organizational, verbal and written skills. Proven ability to manage and develop staff.
• Customer service oriented and self-motivated with strong interpersonal skills.
• Ability to work with a wide variety of people individually and within a team in a highly collaborative environment.
• Excellent project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Dedication to continuous process improvement and willingness to engage with the larger ITS team in driving excellence in the delivery of products and services.
• Experience coordinating and configuring enterprise AV networks including demonstrable experience deploying subnets, VLANs, QoS, AVoIP and other network-based AV principles.