Classroom Technology & Media Coordinator 2

Yale Cancer Center; New Haven (CT); On-site; USD 96,432,000 - 107,452,800; Full time

Job summary

Yale University in New Haven seeks an experienced Classroom Technology and Media Coordinator 2 to support instructional tech and university events on-site at 212 York Street. You will lead AV services for classrooms and events, consult with faculty, and ensure high coverage and service continuity.

The role emphasizes advanced video conferencing, troubleshooting, documentation, and mentorship of junior staff. Monday–Friday work with occasional weekends may apply, within an on-site model.

Qualifications

• Eight years of related experience or six years in the same job family with a high school diploma, or six years with an associate’s degree; or two years with a bachelor’s degree.
• Expertise in video conferencing, webcasting, and classroom AV systems.
• Strong communication and leadership capabilities.

Responsibilities

• Consult with faculty to assess classroom technology needs and develop interoperable solutions.
• Provide AV technical support including control system networking and basic programming.
• Install systems, including cable termination and rack work.
• Troubleshoot AV control systems and diagnose complex incidents.
• Update firmware, assign device IDs and manage configurations.
• Monitor resources remotely and analyze usage and network activity.
• Create testing/calibration procedures for installations.
• Support basic networking and client security requirements.
• Coordinate infrastructure and environmental support issues.
• Oversee daily zones and serve as escalation point for problems.
• Maintain and apply AV knowledge to system integration and support.

Skills

Video conferencing

Zoom

Panopto

Teams

Webcasting

Troubleshooting

Communication

Leadership

Electronics basics

Non-linear video editing

AV support (university)

Mentoring

Education

Bachelor’s degree or higher

Associate’s degree

Tools

Zoom Webinars

Control systems

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$35.64

Job Requisition ID

134684WD

Position Focus

Operating as part of the FAS‑SEAS IT, AV Events Support Team, and with great latitude for independent judgment, the Classroom Technology and Media Coordinator 2 consults with faculty, students, and professional staff regarding the use of technology in support of academic instruction, research and University events. This role exhibits advanced technical leadership, advanced programmatic/system understanding, and responsibility for mentoring other team members. This position serves as a primary point of contact and go‑to escalation resource for complex issues, helping ensure consistent coverage and service continuity.

Required Skills and Abilities

• Advanced expertise working with video conferencing, video collaboration, webcasting, and course capture technologies such as Zoom, Teams, and Panopto. Experience with Zoom Webinars.
• Advanced troubleshooting capability for complex, high‑impact classroom and live event incidents and ability working in a fast‑paced customer‑focused AV support environment.
• Excellent interpersonal skills. Exceptional oral and written communication skills. Confidence, diplomacy and professionalism to lead, motivate, and interact successfully with clients and service providers.
• Demonstrated leadership skills, including the ability to provide guidance, act as an escalation point for less experienced staff, and coordinate response during support demands.
• Ability to read and interpret schematic diagrams. Ability to organize, prioritize and manage assignments and projects and knowledge of electronics, electrical interfaces, audio concepts, and networking infrastructure and protocols as applied to audio‑visual systems devices.

Preferred Skills and Abilities

• Experience with non‑linear video and audio editing.
• Experience providing audio‑visual support services for faculty, students and staff in a university setting.
• Experience providing support for AV equipment.
• Experience providing support for iOS, MacOS, Windows, and Android devices with AV equipment.
• Experience mentoring or training staff, including sharing best practices and helping standardize support approaches across classrooms and events.

Schedule

Monday – Friday, 9:30 am – 6:00 pm. Occasional weekends may also be required.

Principal Responsibilities

• Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms.
• Provides technical support services including control system networking, configuration, and basic programming.
• Performs systems installation, including cable termination and rack assembly.
• Troubleshoots audio‑visual control systems that utilize various interfaces.
• Performs system diagnostics, assigns device IDs and updates firmware using software programming and design tools.
• Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity.
• Develops testing and calibration procedures for installations in production environments.
• Supports basic networking systems and protocols with an understanding of client‑specific networking and security requirements.
• Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues.
• Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones.
• Maintains proficiency in audio‑visual technology and applies this knowledge to audio‑visual systems integration and support services.
• Coordinates, organizes, and executes audio‑visual support.
• Develops and edits departmental documentation regarding system specifications and usage.
• May perform other duties as assigned.

Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associate’s degree; or two years of related work experience and a bachelor’s degree or an equivalent combination of experience and education.

Physical Requirements

Ability to lift 50 pounds.

Location

212 York Street, New Haven, Connecticut

Work Model

On‑site

Background Check Requirements

All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer and EEO Statement

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Yale University is a tobacco‑free campus.