Classroom AV & IT Support Specialist

University of North Texas System; Fort Worth (TX); Hybrid; USD 47,000 - 66,000; Full time

Job summary

University of North Texas System seeks an Education Tech Support Special to join the Classroom and Events Technology Support (CETS) team in Fort Worth. You will handle day-to-day AV/IT support, set up equipment for classes and events, and assist faculty, staff, and students with technology questions.

Responsibilities include live event support, ticketing and inventory maintenance, and preventative maintenance of audiovisual gear, ensuring quality customer service across UNT Health campus.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong oral and written communications skills.
• Ability to assimilate, retain, and utilize technical information.
• Ability to establish and maintain effective working relationships.
• Ability to work with considerable independence and initiative.
• Proficiency in supporting various operating systems and software applications, including Mac OS X, Windows, iOS, and Microsoft Office.
• Basic knowledge of audiovisual technologies, televisions, projectors and sound systems.
• Technical skills in installing, troubleshooting, and maintaining classroom technology.

Responsibilities

• Set up and strike equipment for classes, meetings and other events on campus.
• Answer phones and email that come in to the CETS department mailbox in a timely manner.
• Assist inperson customers with campus technology questions or requests for equipment.
• Provide technical support during events if requested.
• Assist the Room Scheduling Office with corrections to requests.
• Input Facilities work request on damaged or broken equipment in classrooms or conference rooms that are not technology related.
• Maintain current list of CETS inventory in classrooms and in storage area.
• Perform preventative maintenance on equipment cleaning/replacing filters on projectors, inspecting equipment that is returned from checkout, replace damaged cables in classrooms, replace batteries in microphones and wireless presenters.
• Operate cameras and/or production switch board during live streaming events.
• Input tickets into Service Now once service is completed.
• Assist faculty/staff/students with basic classroom/conference room AV training.
• AV installations in classrooms, conference rooms and office space around campus.

Skills

Oral & written communications

Technical information retention

Independent work

Multi-OS support

AV basics

Tech troubleshooting

In-class support

Education

Bachelor's degree

Tools

Microsoft software

Apple software

Computer hardware

AV equipment

Job description

University of North Texas System seeks an Education Tech Support Special to join the Classroom and Events Technology Support (CETS) team in Fort Worth. You will handle day-to-day AV/IT support, set up equipment for classes and events, and assist faculty, staff, and students with technology questions.

Responsibilities include live event support, ticketing and inventory maintenance, and preventative maintenance of audiovisual gear, ensuring quality customer service across UNT Health campus.