Class Operations Lead — Attendance & Seat Optimization

Safety-Care by QBS; Foxborough (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Life Insurance

Paid Time Off

Training & Professional Development

Job summary

Safety-Care by QBS is a leader in behavioral crisis prevention training, serving schools, healthcare providers, and human services agencies. The Class Operations Manager will ensure seats are correctly allocated from registration to attendance, while collaborating with Customer Success and Scheduling to streamline processes and automate routine tasks.

Reporting to the Director of Customer Success this role offers growth into Operations, with a focus on improving intake, templated communication,

Qualifications

• 3+ years of experience coordinating scheduling, registration, or service operations at high volume.
• Strong organizational skills and calm under pressure.
• Direct contact with trainers and participants, solving problems.
• Keen attention to detail as revenue reporting and finance close feed into this role.
• Eager to automate repetitive work and improve processes, not perform tasks by hand.

Responsibilities

• Seat management from registration through attendance.
• Handle seat cancellations and reschedules end to end, including confirmations.
• Manage seat reassignment, waitlist movement, and blank-seat follow-up before class.
• Record attendance within 24 hours, including late arrivals and no-shows.
• Be the single point of contact for participants and trainers on class day.
• Follow up on no-shows to rebook or release seats.
• Apply registration transfer and seat cancellation policies consistently.

Skills

Scheduling coordination

Organization

Customer service

Attention to detail

Automation mindset

Salesforce experience

Tools

Salesforce

Job description

Safety-Care by QBS is a leader in behavioral crisis prevention training, serving schools, healthcare providers, and human services agencies. The Class Operations Manager will ensure seats are correctly allocated from registration to attendance, while collaborating with Customer Success and Scheduling to streamline processes and automate routine tasks.

Reporting to the Director of Customer Success this role offers growth into Operations, with a focus on improving intake, templated communication,