Class Experience Lead

Life Time Inc.; Town of Westfield (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Life Time Inc. in the Town of Westfield area is seeking a Class Experience Lead to enhance member experiences across studio, cycle, yoga, and small group classes.

You will mentor instructors, partner with the Concierge Manager, and oversee spaces to ensure a welcoming atmosphere including scent and cleanliness, contributing to a premium club experience. The role involves coordinating with front desk teams, engaging members during shifts, and updating class content on the club's Facebook group to

Qualifications

• Leadership experience required to mentor and coach team members.
• Ability to foster a positive member experience across class experiences.
• Strong communication and front-desk collaboration to support member needs.

Responsibilities

• Mentor, develop, and coach team members to create the best experiences.
• Maintain high standards for spaces: clean, organized, and appealing scents.
• Engage with members: weekly check-ins with concierge manager, assist at front desk, and floor walk-throughs.
• Update class content on the club Facebook group.

Skills

Leadership

Mentoring

Coaching

Team Collaboration

Education

High School Diploma or GED

Job description

Position Summary

The Class Experience Lead supports the member experience of all Life Time classes; studio, cycle, yoga and small group. They will have knowledge of all class experiences, partnering with the Concierge Manager to supporting members in finding the right class and mentoring class instructors/teachers to be the best. The Class Experience Lead will also oversee the spaces to make sure they have the right smell and look, creating the foundation for best experience.

Job Duties and Responsibilities

• Mentors, develops, and coaches team members to achieve the best experiences.


• Manage best spaces; clean, organized and smell right.


• Member connection; weekly connect with concierge manager, work front desk, walking the café and workout floor.


• Update Class content on club Facebook group.

Position Requirements

• High School Diploma or GED


• 1 year of leadership or management experience


• National Group Fitness and/or LifePower Yoga Certification


• Fitness and Nutrition Certification

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.