Claims Unit Manager - Construction Defect

ZipRecruiter; Boulder (CO); Remote; USD 80,000 - 150,000; Full time

Job summary

A leading company is seeking a Claims Unit Manager for their Construction Defect team. This remote role involves supervising claims personnel, ensuring compliance with best practices, and managing client relationships. Candidates should have extensive claims experience and leadership skills, with a commitment to service excellence.

Benefits

Comprehensive Benefits Package

Medical, Dental, Vision Insurance

Paid Time Off Program

401k

Qualifications

• 7+ years of claims and litigation experience required.
• 2+ years of Claims Supervisory experience or related roles.
• Claims designation (AIC, ARM, CPCU, SCLA) preferred.

Responsibilities

• Supervise a team of 5-8 claims personnel and manage their caseloads.
• Adhere to file handling standards and regulatory requirements.
• Review and respond to claim appeals and grievances.

Skills

Leadership

Communication

Confidentiality

Problem Solving

Education

High School Diploma or equivalent

2-year degree or higher preferred

Job description

Claims Unit Manager – Construction Defect

Work-From-Home

Comprehensive Benefits Package

• Medical, Dental, Vision Insurance – Effective on Start Date
• Paid Time Off Program
• 401k
• And Much More!

Position: TPA with Growth Opportunities – Construction Defect Claims Unit Manager

Essential Duties and Responsibilities:

1. Supervise a team of 5-8 claims personnel and manage their caseloads proactively.
2. Adhere to all file handling standards, NARS Best Practices, state statutes, and requirements to pass audits by regulatory agencies, carriers, and clients. Write well-structured emails and LLRs internally and externally.
3. Demonstrate a strong commitment to the organization's mission and values.
4. Maintain strict confidentiality of client, company, and personnel information.
5. Collaborate with Quality Assurance to meet company objectives.
6. Review and respond to claim appeals and grievances, investigate, and address complaints.
7. Follow the policies and procedures of NARS.
8. Lead by example to foster a culture of service and continuous improvement.
9. Provide leadership to achieve key business goals.
10. Assign accountability for outcomes and ensure adjusters meet required deadlines.
11. Communicate clearly and provide adequate direction.
12. Track trends by program and unit; be familiar with the team’s claims when queried by clients.
13. Develop a thorough understanding of the team’s clients and confidently discuss their claims.
14. Manage corrective actions in accordance with Human Resources guidelines.

Qualification Requirements:

Education / Licensing:

• High School Diploma or equivalent required; 2-year degree or higher preferred.
• 7+ years of claims and litigation experience, preferably in the relevant line of business.
• 2+ years of Claims Supervisory experience or related roles.
• Claims designation (AIC, ARM, CPCU, SCLA, or other industry-related certifications).
• Must possess or be able to obtain a Florida Adjuster’s license or other required jurisdictional licensing.

In the spirit of pay transparency, the base salary range for the Construction Defect Claims Unit Manager position is $80,000 - $150,000, excluding benefits and bonuses. Salary will be determined based on location, skills, education, and experience. The role is also eligible for annual performance-based raises. We value pay equality and consider internal equity during offers. The salary range is full base salary; hiring at the maximum is uncommon to allow for future growth. We offer a comprehensive compensation and benefits package.

Company Description:

North American Risk Services (NARS) is a premier third-party claims administrator dedicated to delivering optimal results for our clients. Founded in 1996, NARS manages claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds, and other entities.

For more career opportunities and information about NARS, visit www.narisk.com.