Claims Unit Manager - Construction Defect

ZipRecruiter; San Antonio (TX); Remote; USD 80,000 - 150,000; Full time

Job summary

A leading third-party claims administrator seeks a Claims Unit Manager specializing in Construction Defect claims. The role involves supervising claims personnel, ensuring compliance with standards, and maintaining client confidentiality. The position offers growth opportunities and a robust benefits package, including medical, dental, vision insurance, and a retirement plan.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off Program

401k

Qualifications

• 7+ years of claims and litigation experience.
• 2+ years of Claims Supervisory experience.

Responsibilities

• Supervise a team of 5-8 claims personnel.
• Manage caseloads and adhere to file handling standards.
• Lead by example to promote a culture of service.

Skills

Leadership

Communication

Confidentiality

Education

High School Diploma

2-year degree or higher

Job description

Job Description

Claims Unit Manager – Construction Defect

Work-From-Home

Comprehensive Benefits Package

• Medical, Dental, Vision Insurance – Effective on Start Date
• Paid Time Off Program
• 401k
• And Much More!

Position Overview: TPA with Growth Opportunities – Needs a Construction Defect Claims Unit Manager

Essential Duties and Responsibilities:

• Effectively supervise a team of 5-8 claims personnel and manage their caseloads proactively.
• Adhere to all file handling standards, NARS Best Practices, state statutes, and requirements necessary to pass audits by regulatory agencies, carriers, and clients. Communicate effectively through well-written emails and reports internally and externally.
• Demonstrate a strong commitment to the organization's mission and values.
• Maintain strict confidentiality of client, company, and personnel information.
• Collaborate with Quality Assurance to meet company objectives.
• Review and respond to claim appeals and grievances, investigate complaints, and provide appropriate responses.
• Follow the policies and procedures of NARS.
• Lead by example to promote a culture of service and continuous improvement.
• Provide leadership to achieve key business goals.
• Assign accountability for outcomes and ensure adjusters meet required deadlines.
• Communicate clearly and provide adequate direction to the team.
• Track trends by program and unit, and be knowledgeable about the team’s claims when queried by clients.
• Manage corrective actions in accordance with Human Resources guidelines.

Qualification Requirements:

Education / Licensing:

• High School Diploma or equivalent required; 2-year degree or higher preferred.
• 7+ years of claims and litigation experience, preferably in the relevant line of business.
• 2+ years of Claims Supervisory experience or similar/related experience.
• Claims designation (AIC, ARM, CPCU, SCLA, or other industry-related certifications).
• Ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.

Salary range for this position is $80,000 - $150,000, exclusive of benefits and bonuses. Compensation will be based on factors such as location, skills, education, and experience. We value pay equality and internal fairness. The listed range is the full salary range; hiring at the maximum is not typical to allow for future salary growth. We offer a comprehensive benefits package.

Company Description

North American Risk Services (NARS) is a leading third-party claims administrator dedicated to delivering optimal results for our clients. Founded in 1996, NARS manages claims for insurers, brokerages, MGAs, reinsurers, liquidation bureaus, self-insured funds, and entities.

For more career opportunities and information about NARS, visit www.narisk.com.