Claims Training & Operations Lead

Verida, Inc.; Villa Rica (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Verida, Inc. is seeking a Corporate Administrator in Villa Rica, GA to support the Claims team by developing and delivering training programs for staff, clients, and service providers.

You will work with the Claims Manager to enhance performance, ensure policy compliance, and drive operational efficiency. The role includes creating SOPs, coordinating audits, and managing the training program, while mentoring staff and contributing to process improvements.

Qualifications

• Minimum of 3 years of leadership experience.
• Minimum of 5 years of claims processing experience preferred.
• Minimum of 3 years of training experience preferred, with program development focus.
• Must adhere to HIPAA standards.
• Proficiency with Microsoft Excel and office equipment.
• Excellent written and verbal communication skills.
• Ability to develop policies and train staff.
• Strong customer service and teamwork.

Responsibilities

• Develop and maintain training materials, handbooks, and multimedia aids.
• Design, deliver, and evaluate training sessions for staff and clients.
• Assist in processing claims when needed.
• Coordinate audits and respond to client requests.
• Lead training needs analysis and implement corrective actions.
• Represent the organization at client meetings and events.
• Collaborate with management to implement policy changes.
• Support operational improvements within Claims Department.
• Travel as required.

Skills

Leadership

Training delivery

Policy development

Communication

Customer service

Collaboration

Education

Bachelor’s Degree in Business or related field

Tools

Microsoft Excel

Job description

Verida, Inc. is seeking a Corporate Administrator in Villa Rica, GA to support the Claims team by developing and delivering training programs for staff, clients, and service providers.

You will work with the Claims Manager to enhance performance, ensure policy compliance, and drive operational efficiency. The role includes creating SOPs, coordinating audits, and managing the training program, while mentoring staff and contributing to process improvements.