Corporate Administrator

Verida, Inc.; Villa Rica (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Verida, Inc. is seeking a Corporate Administrator in Villa Rica, GA to support the Claims team by developing and delivering training programs for staff, clients, and service providers.

You will work with the Claims Manager to enhance performance, ensure policy compliance, and drive operational efficiency. The role includes creating SOPs, coordinating audits, and managing the training program, while mentoring staff and contributing to process improvements.

Qualifications

• Minimum of 3 years of leadership experience.
• Minimum of 5 years of claims processing experience preferred.
• Minimum of 3 years of training experience preferred, with program development focus.
• Must adhere to HIPAA standards.
• Proficiency with Microsoft Excel and office equipment.
• Excellent written and verbal communication skills.
• Ability to develop policies and train staff.
• Strong customer service and teamwork.

Responsibilities

• Develop and maintain training materials, handbooks, and multimedia aids.
• Design, deliver, and evaluate training sessions for staff and clients.
• Assist in processing claims when needed.
• Coordinate audits and respond to client requests.
• Lead training needs analysis and implement corrective actions.
• Represent the organization at client meetings and events.
• Collaborate with management to implement policy changes.
• Support operational improvements within Claims Department.
• Travel as required.

Skills

Leadership

Training delivery

Policy development

Communication

Customer service

Collaboration

Education

Bachelor’s Degree in Business or related field

Tools

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Corporate Administrator

Full Time Admin Support Worker Villa Rica, GA, US

SUMMARY

The Claims Administrator plays a vital role in supporting the training and development of the Claims staff. This position is focused on creating and delivering effective training programs for Claims personnel, clients, and service providers, working closely with the Claims Manager to enhance team performance, ensure compliance with policies and regulations, and drive operational efficiency. The role includes assistant management duties, daily operational support, and contributions to process improvements. Additionally, the Claims Administrator will develop and document standard operating procedures and Claims policies while coordinating audit responses and client requests. The role requires a proactive leader committed to learning, development, and operational excellence within the Claims Department.

ESSENTIAL FUNCTIONS

• Identify ways to improve employee efficiency and effectiveness.
  Oversees, trains, and evaluates the performance of staff, providing guidance and support as needed.
• Assist in processing claims when necessary.
• Supports State Directories and/or the Director of Internal Audits with state/clients’ audits.
• Manage the Telecommuter program, Claims Account Representative, and Claims Specialists II, ensuring adherence to department standards.
  Provide feedback on revisions to policies and procedures and on the development of work processes.
• Identify and investigate potential fraud.
• Demonstrates the ability to interpret and apply plan-specific contract provisions.
• Assist clients with complaints regarding billing submissions.
• Assist with projects, development of reports, and perform other program-related duties as assigned.
• Represent the organization at client meetings, professional association events, and workshops.
• Develop and maintain training materials including handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
• Partner with management to develop and execute scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, as well as policy/procedure changes.
• Conduct training needs analysis to determine specific training needs for department staff and evaluate effectiveness of the training.
• Audit work and coordinate training initiatives to identify, develop, and publish corrective actions and educational materials.
• Perform other duties as assigned.

QUALIFICATIONS REQUIRED

Minimum of 3 years of leadership experience

Minimum of 5 years of claims processing experience preferred

Minimum of 3 years of training experience preferred, with a focus on developing training programs and materials.

Must adhere to HIPAA standards.

Proficiency in using standard office equipment, including copiers, fax machines, phones, and computer hardware/software

Demonstrates strong proficiency in Microsoft Excel

Excellent written and verbal communication skills, capable of engaging effectively with executive management and staff.

Ability to formulate and modify policies, train, and direct staff in best practices

Strong customer service focus and the ability to engage with a diverse group of internal and external customers

Exceptional organizational skills, ability to focus on assigned tasks.

Able to work collaboratively, diplomatically, and with integrity in problem identification and problem-solving activities.

MINIMUM REQUIRED EDUCATION/TRAINING

Bachelor’s Degree in Business or related fields

Must be able to travel occasionally

Must have three years of training experience.

Must have three to five years of experience formulating training curricula.

Must have three to five years of experience using multimedia visual aids.