Claims Training & Operations Lead

Verida Inc; Villa Rica (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Verida Inc. is seeking a Claims Administrator in Villa Rica, GA to lead staff training and drive process improvements within the Claims Department. The role partners with the Claims Manager to ensure policy compliance, accuracy, and efficiency in daily operations.

The position requires experience in training and claims processing, a strong customer-service mindset, and knowledge of HIPAA standards. Occasional travel may be required as part of client engagements and audits.

Qualifications

• Minimum of 3 years of leadership experience.
• Minimum of 5 years of claims processing experience preferred.
• Minimum of 3 years of training experience preferred, with a focus on developing training programs and materials.
• Must adhere to HIPAA standards.
• Proficiency in using standard office equipment including Microsoft Excel.

Responsibilities

• Identify ways to improve employee efficiency and effectiveness; oversee, train, and evaluate staff.
• Assist in processing claims when necessary.
• Support audits and client requests as needed.
• Manage training materials and programs; develop SOPs and policies.
• Represent the organization at client meetings and workshops.

Skills

Leadership

Training program development

Customer service

Communication skills

Problem solving

Education

Bachelor's Degree in Business or related fields

Tools

Microsoft Excel

Job description

Verida Inc. is seeking a Claims Administrator in Villa Rica, GA to lead staff training and drive process improvements within the Claims Department. The role partners with the Claims Manager to ensure policy compliance, accuracy, and efficiency in daily operations.

The position requires experience in training and claims processing, a strong customer-service mindset, and knowledge of HIPAA standards. Occasional travel may be required as part of client engagements and audits.