Claims Training & Onboarding Specialist

PURE Insurance; United States; Hybrid; USD 53,000 - 56,000; Full time

Benefits offered by this job

Commuter support

Job summary

PURE Insurance, a member-owned property and casualty insurer, seeks an Associate Member Advocate for a hybrid role in Scottsdale. You will spend most days assisting members during difficult times, taking initial loss notices by phone, and guiding claims to resolution with empathetic service.

The position starts at $53,000 and progression to $55,500 is outlined, with overtime eligibility. Expect a collaborative culture that supports development and internal promotion within the Member Advocate

Qualifications

• You know your way around a computer.
• You can easily switch between multiple applications to complete a task.
• Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store).
• You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Responsibilities

• Simply put, you'll provide exceptional service to our members during difficult times.
• The majority of your day will be spent taking phone calls from our members, taking first notice of loss.
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust.
• Handle follow‑ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution.
• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us.

Job description

PURE Insurance, a member-owned property and casualty insurer, seeks an Associate Member Advocate for a hybrid role in Scottsdale. You will spend most days assisting members during difficult times, taking initial loss notices by phone, and guiding claims to resolution with empathetic service.

The position starts at $53,000 and progression to $55,500 is outlined, with overtime eligibility. Expect a collaborative culture that supports development and internal promotion within the Member Advocate