Claims Technician: Fast-Track Loss Support & Teamwork

Markel; Richmond (VA); On-site; USD 26,000 - 37,000; Full time

Job summary

Markel is seeking a Claims Technician in Richmond, VA to support case management and the claims process with moderate guidance. You will handle First Notice of Loss requests, route and archive communications, and uphold Markel's Service Standards while collaborating with the Claims team.

The role emphasizes strong written and verbal communication, proficiency in MS Office, and teamwork to maintain high-quality service levels.

Qualifications

• High School Diploma required.
• Strong written and typing skills.
• Strong oral communication skills.
• Adequate in Microsoft Office products (Outlook, Word, Excel).
• Strong Team Player.

Responsibilities

• Manage all incoming requests or correspondence from Insureds, Agents, or Claimants regarding First Notice of Loss.
• Determine routing or archival of requests.
• Follow prescribed training guidelines to achieve Performance Goals.
• Adhere to productivity and accuracy standards.
• Support team in meeting service level standards and maintain professional relationships with colleagues.

Skills

Strong written communication

Typing

Oral communication

Team player

Education

High School Diploma

Tools

Microsoft Office

Job description

Markel is seeking a Claims Technician in Richmond, VA to support case management and the claims process with moderate guidance. You will handle First Notice of Loss requests, route and archive communications, and uphold Markel's Service Standards while collaborating with the Claims team.

The role emphasizes strong written and verbal communication, proficiency in MS Office, and teamwork to maintain high-quality service levels.