Claims Technician

Markel; Richmond (VA); On-site; USD 26,000 - 37,000; Full time

Job summary

Markel is seeking a Claims Technician in Richmond, VA to support case management and the claims process with moderate guidance. You will handle First Notice of Loss requests, route and archive communications, and uphold Markel's Service Standards while collaborating with the Claims team.

The role emphasizes strong written and verbal communication, proficiency in MS Office, and teamwork to maintain high-quality service levels.

Qualifications

• High School Diploma required.
• Strong written and typing skills.
• Strong oral communication skills.
• Adequate in Microsoft Office products (Outlook, Word, Excel).
• Strong Team Player.

Responsibilities

• Manage all incoming requests or correspondence from Insureds, Agents, or Claimants regarding First Notice of Loss.
• Determine routing or archival of requests.
• Follow prescribed training guidelines to achieve Performance Goals.
• Adhere to productivity and accuracy standards.
• Support team in meeting service level standards and maintain professional relationships with colleagues.

Skills

Strong written communication

Typing

Oral communication

Team player

Education

High School Diploma

Tools

Microsoft Office

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Claims Technician, with moderate guidance, is responsible for initiating, directing, and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated, all items included in the Outcome Statements are measured by Supervisor’s/Manager’s observations, quantity of work completed, external and internal feedback and Audits.

Responsibilities

• Management of all incoming requests or correspondence coming from Insureds, Agents, or Claimants regarding First Notice of Loss
• Identification of requests to determine appropriate routing of request and/or archival of request
• Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines
• Adhere to prescribed productivity standards
• Adhere to prescribed accuracy standards
• Contribute to team meeting service level standards set forth by department leadership
• Maintain a professional working relationship with colleagues at Markel

Requirements

• High School Diploma Required
• Strong written and typing skills
• Strong oral communication skills
• Adequate in Microsoft Office products (Outlook, Word, Excel)
• Strong Team Player

#DEIB

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay Information

The hourly rate offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly range for the Claims Technician is $19.69/hr- $27.08/hr with 5% incentive.

Who We Are

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's In It For You

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].