Claims Technical Director Casualty - Auto Liability

The Hanover Insurance Group; City of Syracuse (NY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day

On-site medical/wellness center (Worc.

Job summary

The Hanover Insurance Group in the United States is seeking a Claims Technical Director Casualty - Auto Liability to join our growing team. This exempt, full-time role can be remote or hybrid out of our Itasca, IL, Worcester, MA, Syracuse, NY, Howell, MI or Richmond, VA office.

The Claims Technical Director Casualty provides expert guidance on large, high-exposure, litigated casualty claims, coaching handlers on coverage, liability, and negotiation, and driving best practices across the claims

Qualifications

• 10+ years of casualty claims experience, including complex and high-exposure cases.
• Bachelor’s degree or equivalent; professional credentials (CPCU, AIC, SCLA, JD) are a plus.
• Expertise in coverage analysis, investigation strategy, and negotiation.
• Strategic decision making with strong reserving and outcome optimization.
• Ability to influence and communicate effectively; coach and develop staff.
• Executive presence with collaboration in a matrixed environment.

Responsibilities

• Act as a senior technical resource for complex casualty claims, including auto bodily injury and general liability.
• Coach core liability handlers on claims meeting complexity criteria.
• Conduct detailed file reviews to ensure thorough investigation and effective strategies.
• Provide guidance on coverage, damages, and exposure assessment.
• Develop and deliver training, trend insights, and performance feedback.
• Partner with leadership to identify risk trends and process improvements.

Skills

Casualty claims

Complex claims management

Communication

Education

Bachelor’s degree or equivalent

CPCU

AIC

SCLA

JD

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims Department is currently seeking a Claims Technical Director Casualty - Auto Liability to join our growing team.

This is an exempt, full time, fully remote or hybrid out of our Itasca, IL, Worcester, MA, Syracuse, NY, Howell, MI or Richmond, VA office.

POSITION OVERVIEW:

The Claims Technical Director Casualty is a technical subject matter expert responsible for advancing technical excellence and decision making across high severity, complex, litigated claims. This role provides oversight and strategic guidance on large, complex, and high-exposure casualty claims. Coaches core liability claim handlers on all aspects of the claim’s lifecycle including coverage, liability, risk transfer, litigation management, exposure evaluation, reserving and negotiation. Ensures consistent application of best practices, supports sound reserving, and drives optimal claim outcomes.

IN THIS ROLE, YOU WILL:

• Act as a senior technical resource and provide subject matter expertise for complex casualty claims, including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits.
• Collaborate with and coach assigned core liability claim handlers on claims that meet defined complexity criteria, following the claim as long as needed to support exposure mitigation.
• Conduct detailed technical reviews of claim files to ensure thorough investigation, accurate liability assessment, and effective litigation strategies to spot claim trends and improve performance.
• Provide guidance claims handlers on coverage analysis, damages evaluation, and exposure assessment to promote strong claim handling and improve claim decisions.

Claims Management Excellence:

• Support claim handlers throughout the lifecycle of complex claims, including:
  • Investigation: Ensure thorough fact-gathering and documentation.
  • Evaluation: Advise on case valuation strategies and exposure analysis.
  • Reserving: Recommend reserve adequacy and adjustments based on claim developments.
  • Litigation Management: Partner with defense counsel, assess legal strategies, and ensure alignment with company objectives.
  • Resolution Strategy: Guide negotiation approaches and settlement decisions for optimal outcomes.

Coaching & Development:

• Develop core liability claim handlers through roundtables, one on one coaching, collaboration on claim and litigation strategy, and role modeling to strengthen technical competencies (strategy, analysis, planning, and documentation) and enhance claims management performance.
• Assess and communicate progress of claim handlers, including observation of readiness for more advanced claim handling roles.
• Deliver feedback, training, and claims trend insights to improve team skillsets and consistency.

Collaboration & Reporting:

• Partner with the Casualty Claims leadership to identify risk trends, operational opportunities, and process improvement initiatives.
• Assist in shaping claims handling strategies, policies, and standards across the casualty organization.

WHAT YOU NEED TO APPLY:

• 10+ years of casualty claims experience, including complex, high-severity, and litigated liability claims, management experience a plus
• Bachelor’s degree or equivalent experience required; CPCU, AIC, SCLA, JD, or similar credentials a plus
• Demonstrated expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high severity exposures
• Strategic decision-making skills with a history of consistent quality, accurate reserving, and outcome optimization
• Ability to influence without authority; strong communicator and collaborator, and ability to turn complex facts into clear direction
• Proven ability to effectively coach, mentor, and influence claim handlers of varying experience levels
• Executive presence with strong collaboration skills and the ability to operate effectively in a matrixed claims environment

CAREER DEVELOPMENT:

Its not just a job, its a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.