Claims Tech Support & QA Analyst

King's Insurance Staffing

Omaha (NE)

On-site

USD 65,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision coverage

Life insurance

Employer matching 401(k)

Generous PTO

Professional development opportunities

Job summary

King's Insurance Staffing is seeking a Claims Technology & Support Analyst to assist claims teams with daily tech needs, system testing, data reporting, and quality assurance initiatives. The ideal candidate is technically savvy, customer-service oriented, and comfortable troubleshooting while building BI/reporting experience.

The role emphasizes Power BI and Excel usage for data analysis, data validation, and supporting system enhancements within an insurance environment.

Qualifications

Power BI experience; extensive experience not required.
Strong technical aptitude and ability to learn new apps quickly.
Customer service or technical support experience preferred.
Experience with Excel and Microsoft Office applications.
Exposure to Auto Claims or Property & Casualty insurance is highly preferred.

Responsibilities

Provide day-to-day technical support to Claims users and troubleshoot issues.
Participate in QA and testing for claims technologies and applications.
Identify, document, and escalate system issues with business and tech teams.
Use Power BI, Excel, and reporting tools for data analysis and reporting.
Support data entry, validation, and quality assurance of claims data.
Assist with testing enhancements, document results, and flag issues.
Provide responsive customer service and communicate technical information clearly.
Support additional claims technology, reporting, and projects as needed.