Claims Tech Director & AI Innovation Leader

Markel

Red Bank (NJ)

On-site

USD 153,000 - 318,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off

Job summary

Markel seeks a senior technology leader to drive the Claims IT strategy, oversee FNOL, adjudication, and payments, and own the Guidewire ClaimCenter platform across US locations. You will lead delivery teams and push AI and automation to improve outcomes.

The role requires 10+ years in tech, 5+ years in multi‑team leadership, deep claims knowledge, and executive communication. Markel offers competitive benefits, health/dental, a 401(k) match, and an Employee Stock Purchase Plan.

Qualifications

Bachelor’s degree in computer science, information systems or a related field; Master’s preferred.
10+ years in technology, with 5+ years leading multi-team delivery organizations.
Deep claims domain knowledge across the full claim lifecycle.
Proven track record delivering AI, machine learning or intelligent automation in a production business setting.
Strong budgeting, portfolio management and vendor management skills.
Executive-level communication and ability to influence stakeholders.

Responsibilities

Set and carry out a multi-year Claims technology roadmap aligned with Claims business strategy and enterprise IT standards.
Lead dedicated delivery teams—engineering, configuration, business analysis, QA, and vendor or offshore partners.
Work with Claims executives to prioritize the portfolio, define business cases and track value delivered.
Own the Guidewire ClaimCenter platform—configuration, integrations, upgrades and Cloud migration/adoption.
Oversee integrations across the claims ecosystem—payments, document management, reserving and actuarial feeds, reinsurance recoveries, litigation and legal bill review, ISO ClaimSearch, TPAs.
Coordinate with PolicyCenter and BillingCenter teams on policy verification, coverage, premium and billing interactions, and InsuranceSuite upgrade alignment.
Lead AI solutions in Claims— FNOL intake and triage, document and email intake (OCR/IDP), claim summarization, fraud signals, reserving support, litigation prediction, and adjuster copilots.
Deliver workflow automation and RPA for low-complexity claims; collaborate with enterprise AI, data and security teams on governance.
Own application support and operations for Claims systems, including SLAs, incident and problem management, and operational resilience.
Manage the Claims IT budget, vendor contracts and system integrator relationships.
Ensure solutions meet architecture, security, data governance and state regulatory requirements.