Claims Team Lead - Rideshare (MCU)

Reserv Claims Analysis, LLC; Atlanta (GA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Family leave

Remote-first environment

Equipment provided

Job summary

Reserv is an insurtech seeking a Major Case Unit Team Lead to guide a high‑performing claims group handling complex, high exposure cases for a commercial ride share client. You will push operational effectiveness through analytics, maintain regulatory and SLA compliance, and lead a remote team with cutting‑edge litigation technology.

The role emphasizes leadership, integrity, and accountability, with 100% remote work, nationwide coverage, and a strong focus on continuous improvement of claims

Qualifications

• 10+ years of insurance claims experience across multiple lines with litigated bodily injury exposure.
• 5+ years of leadership experience, preferably in a remote environment.
• Experience with Ride Share (or TNC/Livery) litigation is required.
• Comfortable with technology and evolving claims systems and processes.

Responsibilities

• Oversee a team of commercial auto adjuster direct reports.
• Implement and maintain best practices for claims handling across intake, investigation, evaluation, settlement, and recovery.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Foster a positive work environment, promote teamwork, and support professional growth.
• Attract, hire, retain, and provide high-level training with leadership support.
• Prepare and present comprehensive claims reports, metrics, and analyses; advise on trends and loss mitigation.
• Serve as backup leader when the Manager is out of the office.
• Onboard new hires and manage access and cultural immersion.
• Increase reserve and payment authority; assist with moderate reviews.
• Identify topics for Team Huddles and Elevated Claims Experience Workshops.

Skills

Insurance claims experience

Leadership

Remote work experience

Ride Share litigation experience

Job description

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As the Major Case Unit Team Lead at Reserv you will be responsible for a team of high performing claims professionals handling Reserv’s most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. The high‑performing team of Major Case Unit claim professionals you will manage will service a commercial ride share client. You will maintain high quality standards and in compliance with regulatory, internal and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills and deep experience of compliance with state handling practices and transportation claims.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

What you'll do

• Oversee a team of commercial auto adjuster direct reports
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Serve as backup/ leader when the Manager is out of office
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co‑lead by Team Leads, Managers, and other Reserv employees

Qualifications

• 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience
• 5+ years of leadership experience with a preference for experience managing in a remote environment
• Experience with Ride Share (or TNC/Livery) litigation is required.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Generous health‑insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home‑based) role designed to support your work‑life balance
• Apple laptop, large second monitor, and other quality‑of‑life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote‑first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.