Claims Team Lead

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Generous health insurance (nationwide)

401(k) with employer match

Competitive PTO

Family leave after 8 months

100% remote work

Quality-of-life tech equipment

Job summary

Reserv Claims Analysis, LLC is seeking a Team Lead to act as a working leader supporting a Claims Manager and overseeing Commercial Auto Claims staff. The role emphasizes leadership, coaching, and leveraging technology to improve efficiency and outcomes in a fully remote setting.

You will balance management duties with individual contributor work, onboarding new hires, and driving performance through reports and client-facing analyses.

Qualifications

• 5+ years of insurance claims experience in multiple lines, auto preferred.
• 3+ years of leadership experience, remote environment preferred.
• Active adjuster license; DHS acceptable; willing to obtain licenses within 60 days.
• Comfortable with technology and evolving claims systems.
• Committed to quality, accuracy, and confidentiality.
• Integrity, ethics, and accountability in handling sensitive information.

Responsibilities

• Provide leadership to Commercial Auto Claims team and support to Claims manager.
• Onboard new hires and ensure cultural immersion.
• Deliver operational effectiveness using technology and analytics.
• Prepare and present comprehensive claims reports and trends to clients.
• Identify topics for team Huddles and elevated claims discussions.
• Lead workshops and training; promote customer-centric mindset.

Skills

Leadership

Remote work

Claims knowledge

Licensing & compliance

Tech-savvy

Communication

Tools

Claims software

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (ASE) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim

What you'll do

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Serve as backup/leader when the Manager is out of office
• Responsible for initial onboarding tasks / access and new hire cultural immersion
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience
• Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an auto
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.