Claims Team Lead - Rideshare (BI)

Reserv; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO

Family leave

Remote-friendly environment

Equipment provided

Job summary

Reserv is seeking a Bodily Injury Team Lead in the United States to lead a team of commercial auto adjusters while supporting a claims manager. The role blends leadership with hands-on claims work, leveraging analytics to drive efficiency and performance in a remote-first environment.

You will oversee, coach, and develop staff, deliver comprehensive reports to clients, and ensure alignment with client expectations. Strong BI/analytic mindset and state licensing readiness are essential.

Qualifications

• 5+ years of bodily injury claims experience in multiple lines.
• 3+ years of leadership experience, including remote teams.
• Experience with ride-share/TNC/Livery claims is required.
• Active adjuster license (resident DHS or state) with licensing within 60 days.

Responsibilities

• Oversee a team of commercial auto adjusters.
• Deliver claims reports, metrics, and analyses to clients.
• Balance management and individual contributor work as volume dictates.
• Coach and train staff; hire and onboard new members.

Skills

Bodily Injury Claims

Leadership

Remote Leadership

Analytics

Tools

Claims Systems

Job description

About the role

As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

What you’ll do

• Oversee a team of commercial auto adjuster direct reports
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Serve as backup/ leader when the Manager is out of office
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice

Qualifications

• 5+ years of insurance claims experience in multiple lines of business with bodily injury experience
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Experience with Ride Share (or TNC/Livery) is required.
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license and be willing to obtain all licenses within 60 days, including completing state-required testing.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!