Claims Team Lead - Rideshare (MCU)

Reserv; United States; Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off (PTO)

Family leave policy

100% remote work

Laptop and monitor

Job summary

Reserv is seeking a Major Case Unit Team Lead to manage a high-performing claims team handling complex auto and transportation litigation for a commercial ride-share client. You will drive efficiency through technology and analytics while upholding regulatory and contractual SLAs in a remote-first environment.

We seek a leader with a decade of claims experience, five years in leadership, and ride-share litigation expertise, plus a commitment to quality, confidentiality, and client service.

Qualifications

• 10+ years of insurance claims experience across multiple lines, Bodily Injury exposure noted.
• 5+ years of leadership experience, preferably remote management.
• Experience with Ride Share (or TNC/Livery) litigation is required.
• Comfortable with technology and driving improvements in systems and processes.

Responsibilities

• Oversee a team of commercial auto adjuster direct reports.
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims and provide leadership guidance.
• Foster a positive work environment, promote teamwork, and support professional growth.
• Prepare and present comprehensive claims reports and analyses to clients.

Skills

Leadership

Claims management

Ride Share litigation

Analytics

Job description

About the role

As the Major Case Unit Team Lead at Reserv you will be responsible for a team of high performing claims professionals handling Reserv’s most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. The high-performing team of Major Case Unit claim professionals you will manage will service a commercial ride share client. You will maintain high quality standards and in compliance with regulatory, internal and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills and deep experience of compliance with state handling practices and transportation claims.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

What you’ll do

• Oversee a team of commercial auto adjuster direct reports
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Serve as backup/ leader when the Manager is out of office
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees

Qualifications

• 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience
• 5+ years of leadership experience with a preference for experience managing in a remote environment
• Experience with Ride Share (or TNC/Livery) litigation is required.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!