Claims Team Lead - Rideshare (MCU)

Reserv; Atlanta (GA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with matching

Paid time off

Family leave policy

Remote-first environment

Equipment provided (laptop, monitor)

Job summary

Reserv is hiring a Major Case Unit Team Lead to manage a high-performing claims team handling complex exposure for a commercial ride share client. You will drive efficiency through tech-enabled analytics and ensure compliance with regulatory and contractual SLAs.

The role focuses on leadership, process optimization, and high-quality claim outcomes in a remote-first environment. Strong litigation background and state-specific handling knowledge are essential.

Qualifications

• 10+ years of insurance claims experience in multiple lines with litigated bodily injury exposure.
• 5+ years leading teams, preferably in a remote environment.
• Experience with Ride Share (or TNC/Livery) litigation is required.
• Comfort with technology and evolving claims systems for efficiency.
• Strong attention to quality, accuracy and confidentiality.

Responsibilities

• Oversee a team of commercial auto adjuster direct reports.
• Implement and maintain best practices for claims intake, investigation and settlement.
• Align team with client expectations and SLAs.
• Serve as a resource for escalated claims and complex litigation.
• Lead training and development with the leadership team.
• Prepare comprehensive claims reports and loss trend analyses for clients.
• Act as backup leader when the Manager is unavailable.
• Drive improvements in reserves, authority and review processes.

Skills

Insurance claims leadership

Litigation experience

Remote team leadership

Analytical skills

Stakeholder communication

Job description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About The Role

As the Major Case Unit Team Lead at Reserv you will be responsible for a team of high performing claims professionals handling Reserv's most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. The high-performing team of Major Case Unit claim professionals you will manage will service a commercial ride share client. You will maintain high quality standards and in compliance with regulatory, internal and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills and deep experience of compliance with state handling practices and transportation claims.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

What You'll Do

• Oversee a team of commercial auto adjuster direct reports
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Serve as backup/ leader when the Manager is out of office
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees

Qualifications

• 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience
• 5+ years of leadership experience with a preference for experience managing in a remote environment
• Experience with Ride Share (or TNC/Livery) litigation is required.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, We Will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.