Claims Team Lead

Flourish Ventures; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Generous PTO

Family leave

Remote-friendly

Equipment provided

Job summary

Reserv is an insurtech focused on AI and automation to streamline claims processes. The Team Lead will support a Claims manager, oversee Commercial Auto Claims staff, and drive operational effectiveness through technology and analytics.

You will balance management with individual contributor work during high volume, coach colleagues, and deliver actionable reports and loss-mitigation insights to clients while fostering a collaborative, customer-centric culture.

Qualifications

• 5+ years of insurance claims experience across multiple lines of business.
• 3+ years of leadership experience, with preference for remote management.
• Comfortable with technology and evolving claims systems and processes.
• Commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and accountability in handling confidential information.

Responsibilities

• Provide leadership and support to a Claims manager and ASE staff.
• Oversee onboarding tasks and cultural immersion for new hires.
• Serve as SME for first-line questions and escalations.
• Strive to achieve or exceed goals and remove obstacles.
• Implement best practices for claims handling across intake, investigation, evaluation, settlement, and recovery.
• Align team with client expectations for the claims process.
• Be a resource for escalated claims.
• Foster a positive, collaborative work environment and support professional growth.
• Lead training and hiring efforts with the leadership team.
• Prepare and present comprehensive claims reports and analyses for clients.

Skills

Insurance claims experience

Leadership experience

Tech-savvy

Attention to detail

Integrity & accountability

Job description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (ASE) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim

What you'll do

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Serve as backup/leader when the Manager is out of office
• Responsible for initial onboarding tasks / access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience
• Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an auto
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.