Auto Property Damage Claims Team Lead

Reserv; Atlanta (GA); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Generous health-insurance

401(k) retirement plan

Competitive PTO

Generous family leave

Work from anywhere

Apple laptop and second monitor

Résumé du poste

Reserv is seeking a Team Lead for its claims operation, focusing on supporting a Claims Manager and guiding the Commercial Auto Claims staff. The role balances leadership and hands-on claims work, driving efficiencies through technology and analytics while nurturing a strong, inclusive remote-first culture.

The ideal candidate has 5+ years in insurance claims and 3+ years leading teams, with an active adjuster license and a proven track record of coaching and performance improvement.

Qualifications

• 5+ years of insurance claims experience in multiple lines, preferably auto with BI experience.
• 3+ years of leadership, with preference for remote-management experience.
• Active adjuster license in resident state or DHS; willing to obtain missing licenses within 60 days.
• Technology-savvy with ability to evolve claims systems and processes.
• Bachelor’s degree or equivalent; professional designations are a plus.

Responsabilités

• Lead and support the Commercial Auto Claims team under the Claims Manager.
• Balance management duties with individual contributor work during peak volumes.
• Develop and present claims metrics and analyses to clients; advise on trends and loss mitigation.
• Onboard, train, and supervise direct reports; foster team development and a positive remote culture.
• Serve as SME for first-line questions, escalations, and roundtable discussions.

Connaissances

Leadership

Claims management

Remote leadership

Communication

Analytics

Formation

Bachelor's degree

Insurance designations preferred

Outils

Claims systems

Description du poste

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

What we need

We need you to do all the things typical to the role:

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Job Duties:

• Serve as backup/leader when the Manager is out of office
• Responsible for having direct reports
• Responsible for initial onboarding tasks / access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Prior team lead, supervisor, or formal mentorship/QA experience required.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Proven judgment on reserves, authority, and settlement strategy on high-exposure claims.
• Bachelor's degree, or equivalent industry experience, or professional insurance designations are a plus.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!